Jeff Sublett

1.) Coordinated Magic Tickets for Applications Hosting. Numbers will reported next month as this month’s report was required early. This involves determining a priority for handling our trouble tickets as well as determining who would be best suited to handle each ticket based on individual expertise and the current time available of our staff on hand.

2.) I resolved several Magic Tickets. Actual numbers will reported next month as this month’s report was required early. This majority of the tickets involved rebuilding and restoring personal and group mailboxes, group mailbox quota changes, VUNetID changes due to incorrect entry, mailing list owner changes and moving email from a user’s deleted account into their new account.

3.) Maintained the daily tasks of the backup system. This involves monitoring the ITS Backup Server to insure there are adequate tapes available for the backup process each day.

4.) Continued task of cleaning the Oak room and preparing life-cycled equipment for surplus.

5.) Upgraded Legato Networker client for all VUMail IMAP and SMTP servers, Groupmail and List Server and VUSpace User Services Servers to latest version.

1.) Coordinated 134 Magic Tickets for Applications Hosting. This involves determining a priority for handling our trouble tickets as well as determining who would be best suited to handle each ticket based on individual expertise and the current time available of our staff on hand.

2.) I resolved 39 Magic Tickets. This majority of the tickets involved rebuilding and restoring personal and group mailboxes, group mailbox quota changes, VUNetID changes due to incorrect entry, mailing list owner changes and moving email from a user’s deleted account into their new account.

3.) Maintained the daily tasks of the backup system. This involves monitoring the ITS Backup Server to insure there are adequate tapes available for the backup process each day.

4.) Started task of cleaning the Oak room and preparing life-cycled equipment for surplus.

5.) Assisted Assets Management Team with equipment inventory.

6.) Researched Sun Maintenance Contract for renewal.

1.) Coordinated 118 Magic Tickets for Applications Hosting. This involves determining a priority for handling our trouble tickets as well as determining who would be best suited to handle each ticket based on individual expertise and the current time available of our staff on hand.

2.) I resolved 44 Magic Tickets. This majority of the tickets involved rebuilding and restoring personal and group mailboxes, group mailbox quota changes, VUNetID changes due to incorrect entry, mailing list owner changes and moving email from a user’s deleted account into their new account.

3.) Maintained the daily tasks of the backup system. This involves monitoring the ITS Backup Server to insure there are adequate tapes available for the backup process each day.

4.) Continued with assigned task of securing a means of destroying old hard drives and backup tapes. Currently involved in process of collection of old tapes as they expire to have them destroyed and acquiring a quote for same.

5.) Applied OS/Security Patches to half of SMTP servers, Group mail and Mailing List server, and all VUSpace User servers.

6.) Assigned task to assist Assets Management Team with annual equipment inventory.

1.) Coordinated 205 Magic Tickets for Applications Hosting. This involves determining a priority for handling our trouble tickets as well as determining who would be best suited to handle each ticket based on individual expertise and the current time available of our staff on hand.

2.) I resolved 70 Magic Tickets. This majority of the tickets involved rebuilding and restoring personal and group mailboxes, group mailbox quota changes, VUNetID changes due to incorrect entry, mailing list owner changes and moving email from a user’s deleted account into their new account.

3.) Maintained the daily tasks of the backup system. This involves monitoring the ITS Backup Server to insure there are adequate tapes available for the backup process each day.

4.) Assigned task of securing a means of destroying old hard drives and backup tapes. Currently involved in process of collection of old tapes as they expire to have them destroyed.

5.) I spent portion of the month involved in data restoration.

6.) Upgraded IP Filter on the VU Space user servers.

7.) Applied OS/Security Patches to half of SMTP servers and all IMAP servers.

1.) Coordinated 175 Magic Tickets for Applications Hosting. This involves determining a priority for handling our trouble tickets as well as determining who would be best suited to handle each ticket based on individual expertise and the current time available of our staff on hand.

2.) I resolved 45 Magic Tickets. This majority of the tickets involved rebuilding and restoring personal and group mailboxes, group mailbox quota changes, VUNetID changes due to incorrect entry, mailing list owner changes and moving email from a user’s deleted account into their new account.

3.) Maintained the daily tasks of the backup system. This involves monitoring the ITS Backup Server to insure there are adequate tapes available for the backup process each day.

4.) Started meeting and discussing project to upgrade SMTP09 and SMTP10.

5.) I spent a good portion of the month involved in data restoration.

6.) Spent more time with the PAVE project due to a problem with 31 user accounts.

1.) Coordinated 166 Magic Tickets for Applications Hosting. This involves determining a priority for handling our trouble tickets as well as determining who would be best suited to handle each ticket based on individual expertise and the current time available of our staff on hand.

2.) I resolved 48 Magic Tickets. This majority of the tickets involved rebuilding and restoring personal and group mailboxes, group mailbox quota changes, VUNetID changes due to incorrect entry, mailing list owner changes and moving email from a user’s deleted account into their new account.

3.) Maintained the daily tasks of the backup system. This involves monitoring the ITS Backup Server to insure there are adequate tapes available for the backup process each day.

4.) Completed the upgrade of IPF on the IMAP, Group Mail and SMTP servers. I will now document this procedure and this will be continued on the remainder of the Unix servers.

5.) Completed the project to move ILO ports for HP and IBM servers to the admin network. Administrative usernames and passwords have now been changed. There is just one system left to finish now. It is waiting input from a vendor.

6.) The IMAP Cleanup Project is in maintenance mode at the moment and may be extended.

1.) Coordinated 149 Magic Tickets for Applications Hosting. This involves determining a priority for handling our trouble tickets as well as determining who would be best suited to handle each ticket based on individual expertise and the current time available of our staff on hand.

2.) I resolved 32 Magic Tickets. This majority of the tickets involved rebuilding and restoring personal and group mailboxes, group mailbox quota changes, VUNetID changes due to incorrect entry, mailing list owner changes and moving email from a user’s deleted account into their new account.

3.) Maintained the daily tasks of the backup system. This involves monitoring the ITS Backup Server to insure there are adequate tapes available for the backup process each day.

4.) Continued work on the PAVE program. I reset 210 PAVE accounts to reauthorization status prior to the arrival of the PAVE students. Due to changes brought about by the IDM system, this task has been more or less turned over to the IDEV team until new tools are provided for the IDM system. I am still involved in a consultant status. This program is an annual task to create and maintain accounts for prospective engineering students each year.

5.) I have scheduled the upgrade of IPF on the IMAP and SMTP servers. This will be done over three weekends in July.

6.) Continued project to move ILO ports for HP and IBM servers to the admin network. Administrative usernames and passwords have now been changed. There are just a few odds and ends to finish now.

7.) The IMAP Cleanup Project is in maintenance mode at the moment and may be extended.

1.) Coordinated 119 Magic Tickets for Applications Hosting. This involves determining a priority for handling our trouble tickets as well as determining who would be best suited to handle each ticket based on individual expertise and the current time available of our staff on hand. I was assisted with this task for a week by my co-workers while I was out for vacation.

2.) I resolved 27 Magic Tickets. This majority of the tickets involved rebuilding and restoring personal and group mailboxes, group mailbox quota changes, VUNetID changes due to incorrect entry, mailing list owner changes and moving email from a user’s deleted account into their new account.

3.) Maintained the daily tasks of the backup system. This involves monitoring the ITS Backup Server to insure there are adequate tapes available for the backup process each day.

4.) Created 197 accounts for the PAVE program. This program is an annual task to create and maintain accounts for prospective engineering students each year.

5.) I have been researching the upgrade of the version of IPF on the IMAP servers. This task should be completed in June.

6.) Continued project to move ILO ports for HP and IBM servers to the admin network. Administrative usernames and passwords have now been changed.

7.) Spent time assisting the Asset Management team in preparation for an equipment audit.

1.) Coordinated 151 Magic Tickets for Applications Hosting. This involves determining a priority for handling our trouble tickets as well as determining who would be best suited to handle each ticket based on individual expertise and the current time available of our staff on hand. I was assisted with this task for a week by my co-workers while I was out for training.

2.) I resolved 50 Magic Tickets. This majority of the tickets involved rebuilding and restoring personal and group mailboxes, group mailbox quota changes, VUNetID changes due to incorrect entry, mailing list owner changes and moving email from a user’s deleted account into their new account.

3.) Maintained the daily tasks of the backup system. This involves monitoring the ITS Backup Server to insure there are adequate tapes available for the backup process each day.

4.) Continuing with project for IMAP Account Cleanup. The data for the accounts eligible to me moved has been removed from then accounts and set aside for removal in 30 days.

5.) I have been requested to evaluate and upgrade the version of IPF on the IMAP servers. This task should be completed in May.

1.) Coordinated 150 Magic Tickets for Applications Hosting. This involves determining a priority for handling our trouble tickets as well as determining who would be best suited to handle each ticket based on individual expertise and the current time available of our staff on hand. I was assisted with this task for a week by my co-workers while I was out for training.

2.) I resolved 28 Magic Tickets. This majority of the tickets involved rebuilding and restoring personal and group mailboxes, group mailbox quota changes, VUNetID changes due to incorrect entry, mailing list owner changes and moving email from a user’s deleted account into their new account. This number was done some due to being out for training for a week.

3.) Maintained the daily tasks of the backup system. This involves monitoring the ITS Backup Server to insure there are adequate tapes available for the backup process each day. I attended Legato Networker training with EMC during the month and have since taken a more active role with the backup system. I will continue working with the storage administrators to further develop these skills.

4.) The Speed Test Server Deployment testing stage has been completed and the software has been purchased for permanent installation. This project will be finished in early April.

5.) Continuing with project for IMAP Account Cleanup. The accounts have been identified of users that have moved to the Exchange Server and still have IMAP accounts. We are finalizing a plan for removing these accounts that are no longer active.