1.) Coordinated 110 Magic Tickets for Applications Hosting. This involves determining a priority for handling our trouble tickets as well as determining who would be best suited to handle each ticket based on individual expertise and the current time available of our staff on hand.

2.) I resolved 38 Magic Tickets. The majority of the tickets involved rebuilding and restoring personal and group mailboxes, group mailbox quota changes, VUNetID changes due to incorrect entry and moving email from a user’s deleted account into their new account.

3.) Maintained the daily tasks of the backup system. This involves monitoring the ITS Backup Server to insure there are adequate tapes available for the backup process each day.

4.) Assisting with data collection for project to determine future of VUSpace.

5.) Continued with leased equipment project. I have been tasked with keeping track of this equipment for purpose of decommissioning and returning to vendor at the appropriate time. There will be 2 leased servers returned in late October.

6.) Continued with assigned project of decommissioning the Spectrum servers and moving this service to VMWare as part of the leased equipment project.

7.) Completed project of coordinating yearly maintenance agreement for Sun servers.