1.) Coordinated 234 Magic Tickets for Applications Hosting. This involves determining a priority for handling our trouble tickets as well as determining who would be best suited to handle each ticket based on individual expertise and the current time available of our staff on hand.

2.) I resolved 42 Magic Tickets. The majority of the tickets involved rebuilding and restoring personal and group mailboxes, group mailbox quota changes, VUNetID changes due to incorrect entry and moving email from a user’s deleted account into their new account.

3.) Maintained the daily tasks of the backup system. This involves monitoring the ITS Backup Server to insure there are adequate tapes available for the backup process each day.

4.) Continuing process of assigned project to decommission IMAP2. Accounts from IMAP2 have been moved to IMAP1 and IMAP3.

5.) Assisted project to assist with decommission of VUMail.