1.) Coordinated 106 Magic Tickets for Applications Hosting in December of 2008 and 92 Magic Tickets for Applications Hosting in January of 2009. Reporting 2 months as numbers for last month’s report were required early. This involves determining a priority for handling our trouble tickets as well as determining who would be best suited to handle each ticket based on individual expertise and the current time available of our staff on hand.

2.) I resolved 32 Magic Tickets in December of 2008 and 28 Magic Tickets in January of 2009. Reporting 2 months as numbers for last month’s report were required early. This majority of the tickets involved rebuilding and restoring personal and group mailboxes, group mailbox quota changes, VUNetID changes due to incorrect entry, mailing list owner changes and moving email from a user’s deleted account into their new account.

3.) Maintained the daily tasks of the backup system. This involves monitoring the ITS Backup Server to insure there are adequate tapes available for the backup process each day.

4.) Finished initial task of cleaning the Oak room and preparing life-cycled equipment for surplus. I am now awaiting a decision for plans for the old equipment and waiting for a quote on disposal of old backup tapes.

5.) Assigned task of replacing NewsSrv1.