1.) Coordinated 138 Magic Tickets for Applications Hosting. This involves determining a priority for handling our trouble tickets as well as determining who would be best suited to handle each ticket based on individual expertise and the current time available of our staff on hand.
2.) I resolved 36 Magic Tickets. The majority of the tickets involved rebuilding and restoring personal and group mailboxes, group mailbox quota changes, VUNetID changes due to incorrect entry and moving email from a user’s deleted account into their new account.
3.) Maintained the daily tasks of the backup system. This involves monitoring the ITS Backup Server to insure there are adequate tapes available for the backup process each day.
4.) Continuing process of assigned project to decommission VUMail.
5.) Continued with project of identifying leased equipment along with monitoring status of this equipment. I have been tasked with keeping track of this equipment for purpose of decommissioning and returning to vendor at the appropriate time. There were 3 leased servers returned in September.
6.) Assigned project of decommissioning the Spectrum servers and moving this service to VMWare as part of the leased equipment project.
7.) Assigned project of coordinating yearly maintenance agreement for Sun servers as it nears time for renewal.