1.) Coordinated 139 Magic Tickets for Applications Hosting. This involves determining a priority for handling our trouble tickets as well as determining who would be best suited to handle each ticket based on individual expertise and the current time available of our staff on hand.
2.) I resolved 47 Magic Tickets. The majority of the tickets involved rebuilding and restoring personal and group mailboxes, group mailbox quota changes, VUNetID changes due to incorrect entry, mailing list owner changes and moving email from a user’s deleted account into their new account.
3.) Maintained the daily tasks of the backup system. This involves monitoring the ITS Backup Server to insure there are adequate tapes available for the backup process each day.
4.) Assigned project to decommission IMAP2. I have done some preliminary testing on this project and preparing to do some data cleanup in the process.
5.) Started final process of decommission of IMSP1. This will be completed soon.