1.) Coordinated Magic Tickets for Applications Hosting. Numbers will reported next month as this month’s report was required early. This involves determining a priority for handling our trouble tickets as well as determining who would be best suited to handle each ticket based on individual expertise and the current time available of our staff on hand.
2.) I resolved several Magic Tickets. Actual numbers will reported next month as this month’s report was required early. This majority of the tickets involved rebuilding and restoring personal and group mailboxes, group mailbox quota changes, VUNetID changes due to incorrect entry, mailing list owner changes and moving email from a user’s deleted account into their new account.
3.) Maintained the daily tasks of the backup system. This involves monitoring the ITS Backup Server to insure there are adequate tapes available for the backup process each day.
4.) Continued task of cleaning the Oak room and preparing life-cycled equipment for surplus.
5.) Upgraded Legato Networker client for all VUMail IMAP and SMTP servers, Groupmail and List Server and VUSpace User Services Servers to latest version.