1.) Coordinated 205 Magic Tickets for Applications Hosting. This involves determining a priority for handling our trouble tickets as well as determining who would be best suited to handle each ticket based on individual expertise and the current time available of our staff on hand.
2.) I resolved 70 Magic Tickets. This majority of the tickets involved rebuilding and restoring personal and group mailboxes, group mailbox quota changes, VUNetID changes due to incorrect entry, mailing list owner changes and moving email from a user’s deleted account into their new account.
3.) Maintained the daily tasks of the backup system. This involves monitoring the ITS Backup Server to insure there are adequate tapes available for the backup process each day.
4.) Assigned task of securing a means of destroying old hard drives and backup tapes. Currently involved in process of collection of old tapes as they expire to have them destroyed.
5.) I spent portion of the month involved in data restoration.
6.) Upgraded IP Filter on the VU Space user servers.
7.) Applied OS/Security Patches to half of SMTP servers and all IMAP servers.