1.) Coordinated 166 Magic Tickets for Applications Hosting. This involves determining a priority for handling our trouble tickets as well as determining who would be best suited to handle each ticket based on individual expertise and the current time available of our staff on hand.
2.) I resolved 48 Magic Tickets. This majority of the tickets involved rebuilding and restoring personal and group mailboxes, group mailbox quota changes, VUNetID changes due to incorrect entry, mailing list owner changes and moving email from a user’s deleted account into their new account.
3.) Maintained the daily tasks of the backup system. This involves monitoring the ITS Backup Server to insure there are adequate tapes available for the backup process each day.
4.) Completed the upgrade of IPF on the IMAP, Group Mail and SMTP servers. I will now document this procedure and this will be continued on the remainder of the Unix servers.
5.) Completed the project to move ILO ports for HP and IBM servers to the admin network. Administrative usernames and passwords have now been changed. There is just one system left to finish now. It is waiting input from a vendor.
6.) The IMAP Cleanup Project is in maintenance mode at the moment and may be extended.