1.) Coordinated 149 Magic Tickets for Applications Hosting. This involves determining a priority for handling our trouble tickets as well as determining who would be best suited to handle each ticket based on individual expertise and the current time available of our staff on hand.
2.) I resolved 32 Magic Tickets. This majority of the tickets involved rebuilding and restoring personal and group mailboxes, group mailbox quota changes, VUNetID changes due to incorrect entry, mailing list owner changes and moving email from a user’s deleted account into their new account.
3.) Maintained the daily tasks of the backup system. This involves monitoring the ITS Backup Server to insure there are adequate tapes available for the backup process each day.
4.) Continued work on the PAVE program. I reset 210 PAVE accounts to reauthorization status prior to the arrival of the PAVE students. Due to changes brought about by the IDM system, this task has been more or less turned over to the IDEV team until new tools are provided for the IDM system. I am still involved in a consultant status. This program is an annual task to create and maintain accounts for prospective engineering students each year.
5.) I have scheduled the upgrade of IPF on the IMAP and SMTP servers. This will be done over three weekends in July.
6.) Continued project to move ILO ports for HP and IBM servers to the admin network. Administrative usernames and passwords have now been changed. There are just a few odds and ends to finish now.
7.) The IMAP Cleanup Project is in maintenance mode at the moment and may be extended.