1.) Coordinated 119 Magic Tickets for Applications Hosting. This involves determining a priority for handling our trouble tickets as well as determining who would be best suited to handle each ticket based on individual expertise and the current time available of our staff on hand. I was assisted with this task for a week by my co-workers while I was out for vacation.
2.) I resolved 27 Magic Tickets. This majority of the tickets involved rebuilding and restoring personal and group mailboxes, group mailbox quota changes, VUNetID changes due to incorrect entry, mailing list owner changes and moving email from a user’s deleted account into their new account.
3.) Maintained the daily tasks of the backup system. This involves monitoring the ITS Backup Server to insure there are adequate tapes available for the backup process each day.
4.) Created 197 accounts for the PAVE program. This program is an annual task to create and maintain accounts for prospective engineering students each year.
5.) I have been researching the upgrade of the version of IPF on the IMAP servers. This task should be completed in June.
6.) Continued project to move ILO ports for HP and IBM servers to the admin network. Administrative usernames and passwords have now been changed.
7.) Spent time assisting the Asset Management team in preparation for an equipment audit.