1.) Coordinated 151 Magic Tickets for Applications Hosting. This involves determining a priority for handling our trouble tickets as well as determining who would be best suited to handle each ticket based on individual expertise and the current time available of our staff on hand. I was assisted with this task for a week by my co-workers while I was out for training.
2.) I resolved 50 Magic Tickets. This majority of the tickets involved rebuilding and restoring personal and group mailboxes, group mailbox quota changes, VUNetID changes due to incorrect entry, mailing list owner changes and moving email from a user’s deleted account into their new account.
3.) Maintained the daily tasks of the backup system. This involves monitoring the ITS Backup Server to insure there are adequate tapes available for the backup process each day.
4.) Continuing with project for IMAP Account Cleanup. The data for the accounts eligible to me moved has been removed from then accounts and set aside for removal in 30 days.
5.) I have been requested to evaluate and upgrade the version of IPF on the IMAP servers. This task should be completed in May.