1.) Coordinated 150 Magic Tickets for Applications Hosting. This involves determining a priority for handling our trouble tickets as well as determining who would be best suited to handle each ticket based on individual expertise and the current time available of our staff on hand. I was assisted with this task for a week by my co-workers while I was out for training.
2.) I resolved 28 Magic Tickets. This majority of the tickets involved rebuilding and restoring personal and group mailboxes, group mailbox quota changes, VUNetID changes due to incorrect entry, mailing list owner changes and moving email from a user’s deleted account into their new account. This number was done some due to being out for training for a week.
3.) Maintained the daily tasks of the backup system. This involves monitoring the ITS Backup Server to insure there are adequate tapes available for the backup process each day. I attended Legato Networker training with EMC during the month and have since taken a more active role with the backup system. I will continue working with the storage administrators to further develop these skills.
4.) The Speed Test Server Deployment testing stage has been completed and the software has been purchased for permanent installation. This project will be finished in early April.
5.) Continuing with project for IMAP Account Cleanup. The accounts have been identified of users that have moved to the Exchange Server and still have IMAP accounts. We are finalizing a plan for removing these accounts that are no longer active.