1.) Coordinated 170 Magic Tickets for Applications Hosting. This involves determining a priority for handling our trouble tickets as well as determining who would be best suited to handle each ticket based on individual expertise and the current time available of our staff on hand.
2.) I resolved 48 Magic Tickets. This majority of the tickets involved rebuilding and restoring personal and group mailboxes, group mailbox quota changes, VUNetID changes due to incorrect entry, mailing list owner changes and moving email from a user’s deleted account into their new account.
3.) Maintained the daily tasks of the backup system. This involves monitoring the ITS Backup Server to insure there are adequate tapes available for the backup process each day. I have also scheduled training with EMC to be able to take a more active role with the backup system. I have also been working with the storage administrators to further develop these skills.
4.) The Speed Test Server Deployment has reached the testing stage. The server is up and running with trial software.
5.) Continuing with project for IMAP Account Cleanup. The remainder of the project involves identifying users that have moved to the Exchange Server that still have IMAP accounts and removing these accounts where applicable.