1.) Coordinated 179 Magic Tickets for Applications Hosting. This involves determining a priority for handling our trouble tickets as well as determining who would be best suited to handle each ticket based on individual expertise and the current time available of our staff on hand.
2.) I resolved 31 Magic Tickets. This majority of the tickets involved rebuilding and restoring personal and group mailboxes, group mailbox quota changes, VUNetID changes due to incorrect entry, mailing list owner changes and moving email from a user’s deleted account into their new account.
3.) Maintained the daily tasks of the backup system. This involves monitoring the ITS Backup Server to insure there are adequate tapes available for the backup process each day.
4.) Continued working a project to connect ILO connections for HP and IBM Systems to the Admin network. This should be completed in February.
5.) Assigned project for Speed Test Server Deployment. Currently have the OS installed on the server. I am currently awaiting information necessary to proceed with the project.
6.) Assigned project for IMAP Account Cleanup. I have deleted unneeded test email accounts and applied tools to remove email accounts that have been closed for 30 days. The remainder of the project involves identifying users that have moved to the Exchange Server that still have IMAP accounts.