1.) Coordinated 132 Magic Tickets for Applications Hosting. This involves determining a priority for handling our trouble tickets as well as determining who would be best suited to handle each ticket based on individual expertise and the current time available of our staff on hand.
2.) I resolved 48 Magic Tickets. This majority of the tickets involved rebuilding and restoring personal and group mailboxes, group mailbox quota changes, VUNetID changes due to incorrect entry, mailing list owner changes and moving email from a user’s deleted account into their new account.
3.) Maintained the daily tasks of the backup system. This involves monitoring the ITS Backup Server to insure there are adequate tapes available for the backup process each day.
4.) Continued working a project to connect ILO connections for HP and IBM Systems to the Admin network. Thirty of a possible fifty-one servers are now completed with DNS entries added as well. The remaining servers are awaiting scheduling constraints or access to the Admin network.
5.) Numbers are a bit short this month as we started a new cut-off date of the 25th of each month.