1.) Coordinated 234 Magic Tickets for Applications Hosting. This involves determining a priority for handling our trouble tickets as well as determining who would be best suited to handle each ticket based on individual expertise and the current time available of our staff on hand.
2.) I resolved 83 Magic Tickets. This majority of the tickets involved rebuilding and restoring personal and group mailboxes, group mailbox quota changes, VUNetID changes due to incorrect entry, mailing list owner changes and moving email from a user’s deleted account into their new account.
3.) Maintained the daily tasks of the backup system. This involves monitoring the ITS Backup Server to insure there are adequate tapes available for the backup process each day.
4.) Spent time updating server information in the Runbook.
5.) Working a project to connect ILO connections for HP and IBM Systems in the NOC. I completed 4 of this and will finish the remainder in October.
6.) Moved the Conman remote access system to the internal Applications Hosting network. This included 3 Cyclades boxes in the Hill Center and 1 Cyclades box in Stevenson.