1.) Coordinated 238 Magic Tickets for Applications Hosting. This involves determining a priority for handling our trouble tickets as well as determining who would be best suited to handle each ticket based on individual expertise and the current time available of our staff on hand.
2.) I resolved 50 Magic Tickets. This majority of the tickets involved rebuilding and restoring personal and group mailboxes, group mailbox quota changes, VUNetID changes due to incorrect entry, and mailing list owner changes.
3.) Maintained the daily tasks of the backup system. This involves monitoring the ITS Backup Server to insure there are adequate tapes available for the backup process each day.
4.) Working a project to connect ILO connections for HP and IBM Systems in the NOC. We now have the systems cabled and I will now begin configuring each of the servers for connection.
5.) Worked Freshman Move-In Weekend assisting incoming Freshmen with computer connectivity issues in the dorms.
6.) Assigned task of moving the Conman remote access system to the internal Applications Hosting network.