1.) Coordinated 152 Magic Tickets for Applications Hosting. This involves determining a priority for handling our trouble tickets as well as determining who would be best suited to handle each ticket based on individual expertise and the current time available of our staff on hand.
2.) I resolved 37 Magic Tickets. This majority of the tickets involved rebuilding and restoring personal and group mailboxes, group mailbox quota changes, VUNetID changes due to incorrect entry, and mailing list owner changes.
3.) Maintained the daily tasks of the backup system. This involves monitoring the ITS Backup Server to insure there are adequate tapes available for the backup process each day.
4.) Performed the periodic database maintenance for Corporate Time. This task is done three to four times a year to remove unneeded data to help keep the VU-Cal Service running at top level.
5.) Applied all Sun recommended patches and security patches to servers for the VU-Mail, VU-Space User and VU-Cal systems.