1.) Coordinated 134 Magic Tickets for Applications Hosting. This involves determining a priority for handling our trouble tickets as well as determining who would be best suited to handle each ticket based on individual expertise and the current time available of our staff on hand.
2.) I resolved 26 Magic Tickets. This majority of the tickets involved rebuilding and restoring personal and group mailboxes, group mailbox quota changes, VUNetID changes due to incorrect entry, and mailing list owner changes. There have also been some user mailboxes to rebuild due to accounts being deleted and reinstated.
3.) Maintained the daily tasks of the backup system. This involves monitoring the ITS Backup Server to insure there are adequate tapes available for the backup process each day. We have migrated to a new system so this will be more involved now for a while. I also assist in the coordination of our offsite tape storage.
4.) Finished phase 1 of the project to clean Sun Servers for disposal and organize storage room. All of the old equipment eligible for surplus has been removed.
5.) Continued dealing with the 206 engineering student entries for the annual PAVE program as requested.
6.) Scheduled database maintenance for Corporate Time.
7.) I was on vacation for 6 days so overall contributions were down for the month.