1.) Coordinated 121 Magic Tickets for Applications Hosting. This involves determining a priority for handling our trouble tickets as well as determining who would be best suited to handle each ticket based on individual expertise and the current time available of our staff on hand.
2.) I resolved 47 Magic Tickets. This majority of the tickets involved rebuilding and restoring personal and group mailboxes, group mailbox quota changes, VUNetID changes due to incorrect entry, and mailing list owner changes.
3.) Maintained the daily tasks of the backup system. This involves monitoring the ITS Backup Server to insure there are adequate tapes available for the backup process each day. We have migrated to a new system so this will be more involved now for a while. I also assist in the coordination of our offsite tape storage.
4.) Continued project to clean Sun Servers for disposal and organize storage room. We are working towards discarding old equipment and also determine systems suitable to keep for emergency use or testing. This project has now expanded to all of the existing equipment in the room and priority has been elevated.
5.) I entered 206 engineering students for the annual PAVE program.
6.) I put together a document detailing the process of rebuilding and restoring IMAP user and group mailboxes. This will be located in the document tree upon final approval.
1.) Coordinated 146 Magic Tickets for Applications Hosting. This involves determining a priority for handling our trouble tickets as well as determining who would be best suited to handle each ticket based on individual expertise and the current time available of our staff on hand. In addition to the number of tickets there were approximately 225 additional tickets sent directly to Peter Woods for our group that dealt with the Web Migration project.
2.) I resolved 30 Magic Tickets. This majority of the tickets involved rebuilding and restoring personal and group mailboxes, group mailbox quota changes, VUNetID changes due to incorrect entry and mailing list owner changes.
3.) Continued to maintain the daily tasks of the backup system. This involves monitoring the ITS Backup Server to insure there are adequate tapes available for the backup process each day. We have migrated to a new system so this will be more involved now for a while. I also assist in the coordination of our offsite tape storage.
4.) Continued project to clean Sun Servers for disposal and organize storage room. We are working towards discarding old equipment and also determine systems suitable to keep for emergency use or testing. This project has now expanded to all of the existing equipment in the room and priority has been elevated.
5.) I took off 6.5 days so overall contributions were down for the month.