1.) Coordinated 125 Magic Tickets for Applications Hosting. This involves determining a priority for handling our trouble tickets as well as determining who would be best suited to handle each ticket based on individual expertise and the current time available of our staff on hand.  

2.) I resolved 44 Magic Tickets. This majority of the tickets involved rebuilding and restoring mailboxes, group mailbox quota changes, VUNetID changes due to incorrect entry and mailing list owner changes.  3.) Continued to maintain the daily tasks of the backup system. This involves monitoring the ITS Backup Server to insure there are adequate tapes available for the backup process each day. Also assist in the coordination of our offsite tape storage. 4.) Monitored servers during the daylight savings time change weekend to ensure all went well with the new DST changes implemented this year.

5.) Continued project to clean Sun Servers for disposal and organize storage room. We are working towards discarding old equipment and also determine systems suitable to keep for emergency use or testing. This project has now expanded to all of the existing equipment in the room and priority has been elevated.