2.) I resolved 38 Magic Tickets. The majority of the tickets involved rebuilding and restoring personal and group mailboxes, group mailbox quota changes, VUNetID changes due to incorrect entry and moving email from a user’s deleted account into their new account.

3.) Maintained the daily tasks of the backup system. This involves monitoring the ITS Backup Server to insure there are adequate tapes available for the backup process each day.

4.) Assisting with data collection for project to determine future of VUSpace.

5.) Continued with leased equipment project. I have been tasked with keeping track of this equipment for purpose of decommissioning and returning to vendor at the appropriate time. There will be 2 leased servers returned in late October.

6.) Continued with assigned project of decommissioning the Spectrum servers and moving this service to VMWare as part of the leased equipment project.

7.) Completed project of coordinating yearly maintenance agreement for Sun servers.

2.) I resolved 36 Magic Tickets. The majority of the tickets involved rebuilding and restoring personal and group mailboxes, group mailbox quota changes, VUNetID changes due to incorrect entry and moving email from a user’s deleted account into their new account.

3.) Maintained the daily tasks of the backup system. This involves monitoring the ITS Backup Server to insure there are adequate tapes available for the backup process each day.

4.) Continuing process of assigned project to decommission VUMail.

5.) Continued with project of identifying leased equipment along with monitoring status of this equipment. I have been tasked with keeping track of this equipment for purpose of decommissioning and returning to vendor at the appropriate time. There were 3 leased servers returned in September.

6.) Assigned project of decommissioning the Spectrum servers and moving this service to VMWare as part of the leased equipment project.

7.) Assigned project of coordinating yearly maintenance agreement for Sun servers as it nears time for renewal.

2.) I resolved 45 Magic Tickets. The majority of the tickets involved rebuilding and restoring personal and group mailboxes, group mailbox quota changes, VUNetID changes due to incorrect entry and moving email from a user’s deleted account into their new account.

3.) Maintained the daily tasks of the backup system. This involves monitoring the ITS Backup Server to insure there are adequate tapes available for the backup process each day.

4.) Continuing process of assigned project to decommission VUMail.

5.) Assigned project of identifying leased equipment along with monitoring status of this equipment. I have been tasked with keeping track of this equipment for purpose of decommissioning and returning to vendor at the appropriate time.

1.) Coordinated 137 Magic Tickets for Applications Hosting. This involves determining a priority for handling our trouble tickets as well as determining who would be best suited to handle each ticket based on individual expertise and the current time available of our staff on hand.

2.) I resolved 34 Magic Tickets. The majority of the tickets involved rebuilding and restoring personal and group mailboxes, group mailbox quota changes, VUNetID changes due to incorrect entry and moving email from a user’s deleted account into their new account.

3.) Maintained the daily tasks of the backup system. This involves monitoring the ITS Backup Server to insure there are adequate tapes available for the backup process each day.

4.) Continuing process of assigned project to decommission VUMail. I am currently working on cleaning up old data on IMAP1/IMAP3.

5.) Applied OS/Security patches to personal VUSpace file servers.

1.) Coordinated 138 Magic Tickets for Applications Hosting. This involves determining a priority for handling our trouble tickets as well as determining who would be best suited to handle each ticket based on individual expertise and the current time available of our staff on hand.

2.) I resolved 41 Magic Tickets. The majority of the tickets involved rebuilding and restoring personal and group mailboxes, group mailbox quota changes, VUNetID changes due to incorrect entry and moving email from a user’s deleted account into their new account.

3.) Maintained the daily tasks of the backup system. This involves monitoring the ITS Backup Server to insure there are adequate tapes available for the backup process each day.

4.) Continuing process of assigned project to decommission VUMail. I am currently working on cleaning up old data on IMAP1/IMAP3.

5.) Assisted project to upgrade Drupal. I am currently researching this task.

6.) Completed task of removing surplus equipment from inventory.

2.) I resolved 42 Magic Tickets. The majority of the tickets involved rebuilding and restoring personal and group mailboxes, group mailbox quota changes, VUNetID changes due to incorrect entry and moving email from a user’s deleted account into their new account.

3.) Maintained the daily tasks of the backup system. This involves monitoring the ITS Backup Server to insure there are adequate tapes available for the backup process each day.

4.) Continuing process of assigned project to decommission IMAP2. Accounts from IMAP2 have been moved to IMAP1 and IMAP3.

5.) Assisted project to assist with decommission of VUMail.

1.) Coordinated 136 Magic Tickets for Applications Hosting. This involves determining a priority for handling our trouble tickets as well as determining who would be best suited to handle each ticket based on individual expertise and the current time available of our staff on hand.

2.) I resolved 36 Magic Tickets. The majority of the tickets involved rebuilding and restoring personal and group mailboxes, group mailbox quota changes, VUNetID changes due to incorrect entry and moving email from a user’s deleted account into their new account.

3.) Maintained the daily tasks of the backup system. This involves monitoring the ITS Backup Server to insure there are adequate tapes available for the backup process each day.

4.) Continued preparation of assigned project to decommission IMAP2.

5.) Assisted Asset Management crew with an inventory audit.

1.) Coordinated 107 Magic Tickets for Applications Hosting. This involves determining a priority for handling our trouble tickets as well as determining who would be best suited to handle each ticket based on individual expertise and the current time available of our staff on hand.

2.) I resolved 30 Magic Tickets. The majority of the tickets involved rebuilding and restoring personal and group mailboxes, group mailbox quota changes, VUNetID changes due to incorrect entry and moving email from a user’s deleted account into their new account.

3.) Maintained the daily tasks of the backup system. This involves monitoring the ITS Backup Server to insure there are adequate tapes available for the backup process each day.

4.) Assigned project to decommission IMAP2. Testing has been done and this is scheduled.

5.) Decommission of IMSP1 has been completed.

1.) Coordinated 139 Magic Tickets for Applications Hosting. This involves determining a priority for handling our trouble tickets as well as determining who would be best suited to handle each ticket based on individual expertise and the current time available of our staff on hand.

2.) I resolved 47 Magic Tickets. The majority of the tickets involved rebuilding and restoring personal and group mailboxes, group mailbox quota changes, VUNetID changes due to incorrect entry, mailing list owner changes and moving email from a user’s deleted account into their new account.

3.) Maintained the daily tasks of the backup system. This involves monitoring the ITS Backup Server to insure there are adequate tapes available for the backup process each day.

4.) Assigned project to decommission IMAP2. I have done some preliminary testing on this project and preparing to do some data cleanup in the process.

5.) Started final process of decommission of IMSP1. This will be completed soon.

2.) I resolved 32 Magic Tickets in December of 2008 and 28 Magic Tickets in January of 2009. Reporting 2 months as numbers for last month’s report were required early. This majority of the tickets involved rebuilding and restoring personal and group mailboxes, group mailbox quota changes, VUNetID changes due to incorrect entry, mailing list owner changes and moving email from a user’s deleted account into their new account.

3.) Maintained the daily tasks of the backup system. This involves monitoring the ITS Backup Server to insure there are adequate tapes available for the backup process each day.

4.) Finished initial task of cleaning the Oak room and preparing life-cycled equipment for surplus. I am now awaiting a decision for plans for the old equipment and waiting for a quote on disposal of old backup tapes.

5.) Assigned task of replacing NewsSrv1.