Jeff Sublett

1.) Coordinated 175 Magic Tickets for Applications Hosting. This involves determining a priority for handling our trouble tickets as well as determining who would be best suited to handle each ticket based on individual expertise and the current time available of our staff on hand.

2.) I resolved 45 Magic Tickets. This majority of the tickets involved rebuilding and restoring personal and group mailboxes, group mailbox quota changes, VUNetID changes due to incorrect entry, mailing list owner changes and moving email from a user’s deleted account into their new account.

3.) Maintained the daily tasks of the backup system. This involves monitoring the ITS Backup Server to insure there are adequate tapes available for the backup process each day.

4.) Started meeting and discussing project to upgrade SMTP09 and SMTP10.

5.) I spent a good portion of the month involved in data restoration.

6.) Spent more time with the PAVE project due to a problem with 31 user accounts.

1.) Coordinated 166 Magic Tickets for Applications Hosting. This involves determining a priority for handling our trouble tickets as well as determining who would be best suited to handle each ticket based on individual expertise and the current time available of our staff on hand.

2.) I resolved 48 Magic Tickets. This majority of the tickets involved rebuilding and restoring personal and group mailboxes, group mailbox quota changes, VUNetID changes due to incorrect entry, mailing list owner changes and moving email from a user’s deleted account into their new account.

3.) Maintained the daily tasks of the backup system. This involves monitoring the ITS Backup Server to insure there are adequate tapes available for the backup process each day.

4.) Completed the upgrade of IPF on the IMAP, Group Mail and SMTP servers. I will now document this procedure and this will be continued on the remainder of the Unix servers.

5.) Completed the project to move ILO ports for HP and IBM servers to the admin network. Administrative usernames and passwords have now been changed. There is just one system left to finish now. It is waiting input from a vendor.

6.) The IMAP Cleanup Project is in maintenance mode at the moment and may be extended.

1.) Coordinated 149 Magic Tickets for Applications Hosting. This involves determining a priority for handling our trouble tickets as well as determining who would be best suited to handle each ticket based on individual expertise and the current time available of our staff on hand.

2.) I resolved 32 Magic Tickets. This majority of the tickets involved rebuilding and restoring personal and group mailboxes, group mailbox quota changes, VUNetID changes due to incorrect entry, mailing list owner changes and moving email from a user’s deleted account into their new account.

3.) Maintained the daily tasks of the backup system. This involves monitoring the ITS Backup Server to insure there are adequate tapes available for the backup process each day.

4.) Continued work on the PAVE program. I reset 210 PAVE accounts to reauthorization status prior to the arrival of the PAVE students. Due to changes brought about by the IDM system, this task has been more or less turned over to the IDEV team until new tools are provided for the IDM system. I am still involved in a consultant status. This program is an annual task to create and maintain accounts for prospective engineering students each year.

5.) I have scheduled the upgrade of IPF on the IMAP and SMTP servers. This will be done over three weekends in July.

6.) Continued project to move ILO ports for HP and IBM servers to the admin network. Administrative usernames and passwords have now been changed. There are just a few odds and ends to finish now.

7.) The IMAP Cleanup Project is in maintenance mode at the moment and may be extended.

1.) Coordinated 119 Magic Tickets for Applications Hosting. This involves determining a priority for handling our trouble tickets as well as determining who would be best suited to handle each ticket based on individual expertise and the current time available of our staff on hand. I was assisted with this task for a week by my co-workers while I was out for vacation.

2.) I resolved 27 Magic Tickets. This majority of the tickets involved rebuilding and restoring personal and group mailboxes, group mailbox quota changes, VUNetID changes due to incorrect entry, mailing list owner changes and moving email from a user’s deleted account into their new account.

3.) Maintained the daily tasks of the backup system. This involves monitoring the ITS Backup Server to insure there are adequate tapes available for the backup process each day.

4.) Created 197 accounts for the PAVE program. This program is an annual task to create and maintain accounts for prospective engineering students each year.

5.) I have been researching the upgrade of the version of IPF on the IMAP servers. This task should be completed in June.

6.) Continued project to move ILO ports for HP and IBM servers to the admin network. Administrative usernames and passwords have now been changed.

7.) Spent time assisting the Asset Management team in preparation for an equipment audit.

1.) Coordinated 151 Magic Tickets for Applications Hosting. This involves determining a priority for handling our trouble tickets as well as determining who would be best suited to handle each ticket based on individual expertise and the current time available of our staff on hand. I was assisted with this task for a week by my co-workers while I was out for training.

2.) I resolved 50 Magic Tickets. This majority of the tickets involved rebuilding and restoring personal and group mailboxes, group mailbox quota changes, VUNetID changes due to incorrect entry, mailing list owner changes and moving email from a user’s deleted account into their new account.

3.) Maintained the daily tasks of the backup system. This involves monitoring the ITS Backup Server to insure there are adequate tapes available for the backup process each day.

4.) Continuing with project for IMAP Account Cleanup. The data for the accounts eligible to me moved has been removed from then accounts and set aside for removal in 30 days.

5.) I have been requested to evaluate and upgrade the version of IPF on the IMAP servers. This task should be completed in May.

1.) Coordinated 150 Magic Tickets for Applications Hosting. This involves determining a priority for handling our trouble tickets as well as determining who would be best suited to handle each ticket based on individual expertise and the current time available of our staff on hand. I was assisted with this task for a week by my co-workers while I was out for training.

2.) I resolved 28 Magic Tickets. This majority of the tickets involved rebuilding and restoring personal and group mailboxes, group mailbox quota changes, VUNetID changes due to incorrect entry, mailing list owner changes and moving email from a user’s deleted account into their new account. This number was done some due to being out for training for a week.

3.) Maintained the daily tasks of the backup system. This involves monitoring the ITS Backup Server to insure there are adequate tapes available for the backup process each day. I attended Legato Networker training with EMC during the month and have since taken a more active role with the backup system. I will continue working with the storage administrators to further develop these skills.

4.) The Speed Test Server Deployment testing stage has been completed and the software has been purchased for permanent installation. This project will be finished in early April.

5.) Continuing with project for IMAP Account Cleanup. The accounts have been identified of users that have moved to the Exchange Server and still have IMAP accounts. We are finalizing a plan for removing these accounts that are no longer active.

1.) Coordinated 170 Magic Tickets for Applications Hosting. This involves determining a priority for handling our trouble tickets as well as determining who would be best suited to handle each ticket based on individual expertise and the current time available of our staff on hand.

2.) I resolved 48 Magic Tickets. This majority of the tickets involved rebuilding and restoring personal and group mailboxes, group mailbox quota changes, VUNetID changes due to incorrect entry, mailing list owner changes and moving email from a user’s deleted account into their new account.

3.) Maintained the daily tasks of the backup system. This involves monitoring the ITS Backup Server to insure there are adequate tapes available for the backup process each day. I have also scheduled training with EMC to be able to take a more active role with the backup system. I have also been working with the storage administrators to further develop these skills.

4.) The Speed Test Server Deployment has reached the testing stage. The server is up and running with trial software.

5.) Continuing with project for IMAP Account Cleanup. The remainder of the project involves identifying users that have moved to the Exchange Server that still have IMAP accounts and removing these accounts where applicable.

1.) Coordinated 179 Magic Tickets for Applications Hosting. This involves determining a priority for handling our trouble tickets as well as determining who would be best suited to handle each ticket based on individual expertise and the current time available of our staff on hand.

2.) I resolved 31 Magic Tickets. This majority of the tickets involved rebuilding and restoring personal and group mailboxes, group mailbox quota changes, VUNetID changes due to incorrect entry, mailing list owner changes and moving email from a user’s deleted account into their new account.

3.) Maintained the daily tasks of the backup system. This involves monitoring the ITS Backup Server to insure there are adequate tapes available for the backup process each day.

4.) Continued working a project to connect ILO connections for HP and IBM Systems to the Admin network. This should be completed in February.

5.) Assigned project for Speed Test Server Deployment. Currently have the OS installed on the server. I am currently awaiting information necessary to proceed with the project.

6.) Assigned project for IMAP Account Cleanup. I have deleted unneeded test email accounts and applied tools to remove email accounts that have been closed for 30 days. The remainder of the project involves identifying users that have moved to the Exchange Server that still have IMAP accounts.

1.) Coordinated 136 Magic Tickets for Applications Hosting. This involves determining a priority for handling our trouble tickets as well as determining who would be best suited to handle each ticket based on individual expertise and the current time available of our staff on hand.

2.) I resolved 38 Magic Tickets. This majority of the tickets involved rebuilding and restoring personal and group mailboxes, group mailbox quota changes, VUNetID changes due to incorrect entry, mailing list owner changes and moving email from a user’s deleted account into their new account.

3.) Maintained the daily tasks of the backup system. This involves monitoring the ITS Backup Server to insure there are adequate tapes available for the backup process each day.

4.) Continued working a project to connect ILO connections for HP and IBM Systems in the NOC.

5.) Continued working on project to retire VUCal Service.

1.) Coordinated 125 Magic Tickets for Applications Hosting. This involves determining a priority for handling our trouble tickets as well as determining who would be best suited to handle each ticket based on individual expertise and the current time available of our staff on hand.

2.) I resolved 33 Magic Tickets. This majority of the tickets involved rebuilding and restoring personal and group mailboxes, group mailbox quota changes, VUNetID changes due to incorrect entry, mailing list owner changes and moving email from a user’s deleted account into their new account.

3.) Maintained the daily tasks of the backup system. This involves monitoring the ITS Backup Server to insure there are adequate tapes available for the backup process each day.

4.) Continued working a project to connect ILO connections for HP and IBM Systems in the NOC.

5.) Working on project to retire VUCal Service.

6.) Took a few days of vacation around Thanksgiving.

7.) Posted my MAR for the first time without having to set up a new password.