November Monthly Activity Report
System Center Operation Manager 2007
This month was a lot of activity on SCOM. A new workflow was created. There is now New, Acknowledged, Work In Progress, Pending OverRide and Closed. Along with these new workflows, aging was set up. If a Message sits in the new que for 10 minutes it sends an email. If it sits in acknowledge for 30 minutes it sends an email. If it is moved to work in progress an email is sent to Magic/BNC to create an ticket. At all stages an email is sent to the windows Team lead.
Next step is working on a procedure that explains the workflow.
Mailgate Load Balancing
This project is moving forward pretty well. The team has set a date of Dec 20th for migrating behind the CSM. There are some steps that need to be done ahead of time. These are being created into tasks. The big task is testing the vmdk for a virtual machine. IF the vm doesn’t work it will be a big bang event. It can happen either way, but a big bang event takes a lot more involvement of different teams in a very tight schedule. Defitently prefer to do this one at a time with VM’s/
Octel replacement
Octel project is down to sending out a RFP. We are going to bring in 6 vendors to let them pitch their solution. Over all there are 3 that need to be seen, because they are the big leaders. Another one is a new player in the market, with a call center style system. This can handle up a million mailboxes on their large end. We fall in the middle tier, while on other solutions we are on the extreme high end.
Exchange Patching
Exchange patching went well this month. We updated all the patches, including IE 7.
Proofpoint Support
This month there has been a couple incidents of boxes on our network sending out mass emails. Both times the NOC notified the oncall, and with in minutes we were able to assess the situation and either block them at the firewall level or the local level. The total interruption due to Max deamon errors, was less then 10 minutes both times.
Security Event Support
Another item that has been increasing each month, is time devoted to doing ediscovery or security related searchs. As these become more prominent and time consuming, either someone will have to have time devoted or project will have to suffer.
**Note there was a crash of word that took 10minutes to find an ASD file. Word didn’t autosave like it was set up to. Not sure if it was due to being a blog instead of a doc. Format. Will have to investigate this.