Aug 2009 MAR
- Corrected Service Desk Business Rule code to eliminate monitoring errors. Also fixed code to allow IPAM clients to get notification on ticket creation.
- Worked with DNS admins on database issues to include creating export dmps, adding tablespace, adding flash recovery space and changing backup scripts.
- Researched and downloaded BMC Service Desk upgrade application. Rebuilding test environment.
- Wrote SQL queries.
- Organized desk.
Posted by julie.catellier |
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