VU Blog

•          Successfully relinked and tested NETID Oracle DB after Dan patched OS
•          Rebuilt RHN database with Oracle 9.  Imported RHN data from current production server.  Tested Successfully.  Unix Team will test RHN app. Uninstalled Oracle 10G
•          Created Work Orders in Production BMC Service Desk Application.  The upgrade revealed a bug on the work order form.  The incident# variable has been changed within the database but not on the form.  I worked with BMC for 2 weeks on this issue.
•          Created Survey Process in Development BMC Service Desk Application.
•          Created many BMC Service Desk business Rules to include
• o   VUNETid Authenticate web submission
• o   Storage and NAS request web submission
•          Started Decommission process for Magicvir virtual server.

I have written out a complete process for copying Magic 8.0 application to a new sever, upgrading to BMC Service Desk 9.2 with a MSSQL2000  database.

Contact me at servicedesk.admin@vanderbilt.edu if you need help.