ITS Highlights

Improve the Business
Business Continuity — ITS established an off-site web presence which provides a third level of assurance of a continued Vanderbilt web presence during a catastrophic failure or disaster. Even if both on-campus web servers fail, the offsite server ensures a continued Vanderbilt web presence and will provide an additional communications mechanism in future.
A […]

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Improve the Business
Blazing Research — Vanderbilt began routing Internet2 and Internet 1 traffic onto a new 10 Gbps circuit. This new circuit increases available research bandwidth by 15 times the previous capacity! Vanderbilt's new 10 Gbps circuit to Atlanta, activated Dec. 1, increases Internet2 research bandwidth from 622 megabits per second to 9 gigabits […]

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Improve the Business

EPIC Improvement for Operators — EPIC, VUMC’s physician and registration system, has been installed on Operator Services workstations.  It give operators access to specific patient appointment information, including clinic, location, doctor’s name, and date and time.  Previously, Operators Services received many appointment-related calls during non-clinic hours and would transfer calls to […]

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Louise Yates — Louise Yates, a lovely person who touched many with her ready smile and helpful attitude, passed away September 24 at the age of 83. Louise worked in telecommunications at Vanderbilt an astounding 45 years, right up to several days before she died.
During her career she had daily contact with generations of […]

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Run the Business
Back to School — Back to school activities went extremely well this year, including the historic move-in of the Class of 2012 into The Commons.
More than 5000 additional network connections were activated with minimal issues and up to 2,810 dorm users connected wirelessly.
Helping Helpers — ITS assisted HR-Nurse Recruitment by […]

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Change the Business
Podcasts for Incoming Students — Podcasts containing helpful information for incoming students are available at the Digital Life website http://digitallife.vanderbilt.edu/resnet/start.html and on YouTube at http://www.youtube.com/csotnoc Currently, podcasts about the Vanderbilt residential network (ResNet), the software store (including a Laptop Information podcast), and protecting online identity are posted. Additional podcasts about some undergraduate schools […]

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Change the Business
Vanderbilt Gmail Successfully Launched — Following successful testing, Vanderbilt Gmail for undergraduates was launched on June 18. Eighteen students served as early adopters/testers before the launch.
Amazingly, by 3 p.m. June 20, more than 1,400 Vanderbilt undergrads had provisioned their VU Gmail accounts and by Friday, June 27 the number was up to […]

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Change the Business  
10,000 New Phone Numbers — ITS acquired a new 875- voice exchange from AT&T, giving Vanderbilt an additional 10,000 direct inward-dialing phone numbers. This increases Vanderbilt's total pool of numbers by more than 25%, from 38,800 to 48,800 and the available numbers pool more than doubles as it increases from 7,000 to 17,000. The […]

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Run the Business
For the Children — ITS programmed a phone bank and an Automatic Call Distribution (ACD) split to handle calls during the Ronald McDonald House "Calls for Kids" telethon April 12. Approximately $150,000 was raised. During the event 512 calls were received, of which 497 were answered. ITS also assisted in negotiating with […]

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Change the Business
Virtual Classroom — Nursing students and faculty used the Centra Live collaboration tool to enhance online learning. Centra Live is one in a suite of ITS collaboration tools. It offers web-based discussion space, document presentation and collaboration, and uses Voice Over IP (VOIP) technology for audio conferencing as well.
VU Information Officer […]

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