ITS Highlights

Run the Business:
Email Spam Increases Dramatically – ITS implemented a number of mechanisms in 2006 to combat spam and prevent it from entering the email infrastructure. As a result, message volumes entering and leaving the email system were minimized with only an 8% rise in volume even though connection attempt volumes rose by 191%. […]

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Run the Business:
Change Management Volumes Down – The volume of infrastructure changes dropped from 207 in October to 166 completed in November. This drop is largely due to the Thanksgiving holiday.
Operator Services Answer Rate is 95% – Of the 184,056 incoming calls and 3,556 ACD calls, Operator Services maintained a 95% answer rate for […]

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Run the Business:
Copyright Complaints Up - September and October had unusually high numbers of copyright complaints. There were 127 in September, up from 37 in August, with another 65 in October. Security staff believe this was due to increased use of a peer-to-peer file sharing program called “Ares Warez” being heavily used by students. In […]

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