September 2009 MAR
October 6th, 2009 by gary.howard
September 2009 Monthly Activity Report
1) Resolved several LISTSERV issues. Messages sent from lists with duplicate subscriber addresses were being rejected after Proofpoint upgrade. Appears that something changed in new version of Sendmail on Proofpoint that disallows duplicate recipient addresses. Resolved by creatng script to identify lists with duplicate subscriber addresses and removing them. Used similar script to identify lists with malformed subscriber addresses or invalid subscriber addresses and removed them.
2) Upgraded Proofpoint from release 5.0.3 to lastest release. This includues the addition of the Smart Search module and many bug fixes.
3) Gmail for Life. The new provisioning process for VUmailguard is progressing nicely and should be finished soon if no operation issues arise.
4) Worked in conjuction with ITS Security on several incidences e.g. daily scams, threats, compromised hosts and accounts, etc. Note the phishing scams seem to be on the rise.
5) Managed abuse@v.e, postmaster@v.e., vumailguard-cmd@v.e., vumailguard-review@v.e. and listmaster@v.e. mailboxes. Monitored abuse@v.e. and vumailguard-review@v.e. for daily reports of spam false negatives. Investigated over 100 spam false negatives.
6) Performed daily management of mail queues on mailgates. Removed thousands of undeliverable messages daily in order to keep queues “clean”. Review messaging reports daily in order to spot trends, abuse, etc. and took appropriate action to deter threats.
7) Created monthly Email metrics report for dashboard. See \\vuspacegroups\ITS\common\dashboard\New Dashboard\Application Hosting.
Worked on an assortment of odd and challenging helpdesk tickets