July 2009 MAR
July 31st, 2009 by gary.howard
July 2009 Monthly Activity Report
1) Resolved another LISTSERV issue. Found that a configuration option value was carried over from the eval configuration. With lists configured to require owner approval for subscriptions, the URL presented in the approval message contained a malformed email address. This resulted in an invalid subscriber address being added to the list. Issue has been resolved by correcting the configuration option value.
2) Created various scripts to gather inoformation related to the Exchange 2007 project.
3) Gmail for Life. Nothing new to report. Awaiting a source in order to begin testing of new provisioning process.
4) Legacy Email. Provided assistance in order to configured the VM SMTP replacements and configuring a test environment. Assisted with validation testing.
5) New Acquistion. We are now routing email for the domains associated with the new VUMC acquisition, The CardiacCenter of Murfreesboro.
6) New Acquistion. As new employees from Franklin Bone and Joint activate their user ids, Exchange 2007 mailboxes are being created. This has almost completed. They have elected to initially forward email but at a date yet to be determined, they wish to route email for their domain also.
7) Worked in conjuction with ITS Security on several incidences e.g. daily scams, threats, compromised hosts and accounts, etc. Note the phishing scams seem to be on the rise.
8) Managed abuse@v.e, postmaster@v.e., vumailguard-cmd@v.e., vumailguard-review@v.e. and listmaster@v.e. mailboxes. Monitored abuse@v.e. and vumailguard-review@v.e. for daily reports of spam false negatives. Investigated over 100 spam false negatives.
9) Performed daily management of mail queues on mailgates. Removed thousands of undeliverable messages daily in order to keep queues “clean”. Review messaging reports daily in order to spot trends, abuse, etc. and took appropriate action to deter threats.
10) Created monthly Email metrics report for dashboard. See \\vuspacegroups\ITS\common\dashboard\New Dashboard\Application Hosting.
11) Worked on an assortment of odd and challenging helpdesk tickets