• 24 Closed Magic Tickets
• 52 Imap Mail Migrations
• Hardware Monitoring
o IBM Director reporting for Windows system to NOC for critical alerts and to Windows team for All.
o Continued work with Unix team to get procedures and test machine setup for Linux/Esx boxes on IBM Director and HP Sim
• SCOM Project
o Continued cleanup of SCOM alerts to filter out “noise” for production consumption.
Research threshold warnings that are appearing without appropriate data
Research WINS error messages associated with corrupted packets (ended up being security scan related) Resolved issue by overriding the settings on this error to make them a warning instead of critical so it wouldn’t create a NOC consumable issue each week.
Look into Mail Flow monitoring issues with MAILBE16MOM and MAILBE17MOM mailboxes
o Created documentation for NOC use of SCOM console.
• Virtualized Jump01 utilizing the P-V function of ESX
• Diversified University Exchange front end servers in the 148 Data Center to multiple racks to better protect the environment from specific rack power and network failures.
• Quest Message Stats
o Gave demonstration to the Sysadmin team of the types of reports that can be generated by Message Stats
o Continued troubleshooting on Mailbox Content and Mailbox Account Properties issues
Mailbox Account Properties issue appears to be a communication problem with our PDC emulator in the AD environment
Mailbox Content is not feasible to be used for large scale usage. A full run in our environment (just University side) would take more then a week if there were no errors. Doing this would also put a hold on the publishing of all normal gathers during the timeframe of the content gather. Also any mailbox changes (move of mailbox or delete of one) will cause the gather to fail when it hits that part of the content gather
• VUSpace replacement project
o Worked with John to fill out information on the various solutions for presenting
• Fix 30 day retention of logs on the University Exchange environment
• Replistor error issue researched and resolved by getting an exemption to the security run scans of the University Exchange environment for ports 7004 and 7005.
• Restores
o 4 VUSpacegroups restores
o 2 VUExchange restores
• Impromptu Training for Chuck Owen on Recover Deleted Items on the DOA team
• Creation of 12 Exchange Resource accounts for calendar/group mailbox use
• Troubleshoot corrupted mailbox appointments for Ronnie McDowell and Pat Jones that were causing reminders to pop up consistently for the same appointment that could not be cleared.
• WSUS troubleshooting issue with Jeff Youngblood that led to a discovery of an issue with WSUS 2.0 and subsequent migration of the service to WSUS 3.0