October 2008
Monthly Archive
Wed 15 Oct 2008
As John Chambers addressed over 7000 Gartner attendees many were surprised when he said Cisco isn’t just a plumber anymore – it’s all about collaboration. Chambers has 26 priorities for Cisco in 2009 with plans to move from network infrastructure to network-enabled processes in order to improve productivity, improve efficiencies, and keep his organization (and his customers’) more flexible.
Chambers stated that Cisco’s use of WebX has multiplied 25 fold (2500%) since January of this year. Cisco’s telepresence product, which I mentioned in my April blog, is an great example of easy-to-use integrated voice, data, and video technology. He further stated that in the next 5 to 10 years, all communication devices on the net (including mobile and wireless devices) will have video-driven collaboration with voice and data, and data integration.
One other statement of interest that Chambers made on IT spend, and one that’s been echoed by Gartner analysts, is that “for companies where IT is considered merely an expense, IT will be asked to cut expenses; however, in companies where IT is considered an enabler of business strategy, the role will be increased. That’s what Cisco will be doing.”
TAGS: Gartner, Cisco, Technology, Networking, Telepresence, Collaboration
Wed 15 Oct 2008
Posted by cindy.frank under
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Gartner Mastermind Interview with Joseph Eng: Eng is Executive Vice President of Systems and Technology at JetBlue Airlines. JetBlue is rolling out a new state-of-the-art airline terminal, dubbed “T5″, at New York’s JFK airport in just a few weeks. The customer experience is at the forefront of their mission and this terminal. Free Wi-Fi, significantly more security lanes, and easy road access are a few of the highlights of this facility. JetBlue is also testing Wi-Fi in planes and expects this to be the norm in 2009. Technology to the plane seats and electronic payments and transactions (hear no cash needed) within the plane are just a few more of the tech features customers will enjoy.
A new easy-to-use website, high-tech kiosks, electronic transactions, and improved information gathering about passengers’ needs and expectations offer better customer tracking and information gathering, which will drive real-time decisions by JetBlue management. Customer experience, cost efficiency, and keeping the planes on time are all driven by IT. Aligning IT to the business, having a strong governance process, and making solid business cases for new projects are all necessary to enable IT to support the mission of the organization.
TAGS: Gartner, JetBlue, Airline Technology, IT Trends,
Tue 14 Oct 2008
Wireless performance and latency have improved and will continue to do so over the coming years. Gartner analyst states:
- LTE has the potential to unify CDMA and GSM, and has defined a path to LTE-A, which will be ITU-4G-compliant. LTE will start deployment arund 2010 and should be able t deliver a reliable 10/10 experience (10Mbps at 10 ms latency, which is sufficient for a wide range of apps).
- WiMax will remain a relative niche for the next 3 years, serving more as a metro-area fill-in network than a natiowide compeitor to cellular. WiMax client devices will be relatively scarce compared with cellular devices. WiMax may be more attractive in emerging markts where wired broadband is weaker.
- 802.11n will slowly replace 100 Mbps wired Ethernet to enable “all-wireless” homes and offices.
Nokia’s Symbian OS is expected to have the large part of the world market due to all the emerging markets over the coming years.
TAGS: Gartner, Wireless, Mobile, IT Trends
Mon 13 Oct 2008
Several top Gartner analysts offered opening comments at Gartner Fall ITxpo and Symposium in Orlando, FL this morning. Failing financial markets was the hot topic as it impacts all aspects of the IT business. As budgets tighten IT must innovate, cut, manage capacity, focus core services, and invest in infrastructure needed for the long haul. Modernization is also a focus as much IT infrastructure is dated. Leveraging IT staff and customer ideas will enable innovation in the face of many challenges. IT businesses must understand their operational environment and they must deliver real tangible business value. IT leaders who are courageous will carry the industry forward.
TAGS: Gartner, IT in 2008,