Gartner Trends @ ITxpo

Gartner analysts describe what’s happening in video today as similar to mobile computing 3-5 years ago. It’s at the beginning of the big explosion and everyone wants to know more about how to successfully implement all forms of video in their enterprise.

Video in the enterprise comes in many forms and styles including events, on-demand, sharing and collaboration, mobile video, surveillance, and digital signage.

Collaborative video can take various forms and there’s a purpose to each. These include personal or desktop video, small room or group video, video appliances with executive endpoints, HD group video systems, and immersive telepresence. Understanding the differences and the various outcomes each offers, is a key to understanding what’s best for the enterprise – and we must help those in the business define their expectations to determine what technology best fits their need.

In the telepresence marketplace Cisco, Polycom, Tandberg, and Teliris rated most positive. And now that Cisco purchased Tandberg, analysts are further optimistic in this space.

Network architecture and infrastructure is a key component to successful video deployment in the enterprise. Have a collective and strategic approach to both the network and video deployment are a must going forward.

Gartner Mastermind Interview with Joseph Eng:  Eng is Executive Vice President of Systems and Technology at JetBlue Airlines. JetBlue is rolling out a new state-of-the-art airline terminal, dubbed “T5″, at New York’s JFK airport in just a few weeks. The customer experience is at the forefront of their mission and this terminal. Free Wi-Fi, significantly more security lanes, and easy road access are a few of the highlights of this facility. JetBlue is also testing Wi-Fi in planes and expects this to be the norm in 2009. Technology to the plane seats and electronic payments and transactions (hear no cash needed) within the plane are just a few more of the tech features customers will enjoy.

A new easy-to-use website, high-tech kiosks, electronic transactions, and improved information gathering about passengers’ needs and expectations offer better customer tracking and information gathering, which will drive real-time decisions by JetBlue management. Customer experience, cost efficiency, and keeping the planes on time are all driven by IT. Aligning IT to the business, having a strong governance process, and making solid business cases for new projects are all necessary to enable IT to support the mission of the organization.

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