Scott’s Blog

Monthly Activity Report
May 2009

1. AIMWorX – Supported all AIMWorX users varying requests.  Processed the weekly update of cost centers and student information.  Calls prior to October 31, 2008 were purged from the production AIMWorX database.  Reviewed work orders that were several months old, asked Analyst/CSR to look into each one or canceled tasks where work was already done to setup billing.  Promoted new IBM server to production database server to replace the unsupported NEC Fault Tolerant AIMWorXBE02.
2. AIMWorX Templates — Working on a new work order template for the OCS project to setup billing in AIMWorX and to request an OCS account.  Updated ’No-PBX’ templates where problems were found from testers.
3. Call Detail — Provided Business & Planning with call detail for multiple approved requests for information.
4. Cubical Move — Gathered phone port information for those involved in the cubical rearrangement.  Worked with Phyllis Gray to get the work order setup properly.  Moved to new cubical.
5. Servers — Setup new virtual server for the Accordent trial.  Worked with Accordent technician to install scheduling software.
6. OSIS Servers — Worked with PBX operators in an attempt to get personized greetings and on-screen transfers working from OSIS-TAPI01.  Rebooted OSIS-TAPI01 approximately 10 times over the last two weeks in conjunction with PBX Techs making changes in the PBX.  Properly labeled OSIS-CR02 & OSIS-VAT02 in the Bryan building and requested NOC inventory be updated with correct information.
7. Higer Ground backup Server — OSIS-CR02 unexpectedly shutdown multiple times.  The only way to bring server back was to unplug power and then power on.  In a conferance call with Higher Ground they stated that the VU version of hardware has had problems with the power supply.  Since the hardware does not offer a hot swappable power supply, Higher Ground is building VU a new server.  OSIS-CR02 is alarming in Nagios until this new server is put into production.
8. PBX-Recordings NAS share — This share is used as backup to PBX operator call recordings, 6 months worth of records in 498GB and the share is 500GB.  It was decided to increase the share size by 100GB to 600GB, this cleared the Nagios alarm.
9. Software Store — Installed latest RPEG software on ITS-HCWNAP21 server.