Scott’s Blog

Monthly Activity Report
April 2009

1. AIMWorX – Supported all AIMWorX users varying requests.  Processed the weekly update of cost centers and student information.  Calls prior to August 30, 2008 were purged from the production AIMWorX database. 
2. AIMWorX PBX synchronization — PBX synchronization does not run through all switches.  Since the SV8500 update, the synchronization fails at different points during the process.  PBX connection fails not only during the synchronizations but also during daily processes.
3. AIMWorX Templates — Updated work order templates to send an email when a red phone is installed/removed to Rick Carlton, Dave Mathews and others so their red phone database can stay updated.  This change is now in production, email list was created.  All work order templates were backed up.
4. AIMWorX Duplicate Extensions — Due to an unknown issue between work order and PBX synchronizations, some extensions were duplicated in AIMWorX.  All duplicate extensions were removed and data associated with the remaining record.
5. AIMWorX Purge — Sent a list of data that could be purged from the AIMWorX database to responsible parties for thier input.  Data listed is from work orders, trouble tickets, billed charges, & traffic information all prior to calendar year 2006.
6. Call Detail — Provided ITS Security with call detail for multiple approved requests for information.
7. Server Decommission – Two servers, OpenWorX & AIMWorXFE01 physical, were decommissioned, hard drives wiped or removed and servers were put in the Oak room.  The AIMWorX server was leased and will be sent back to leasing company.
8. OCS project – Installed OS and default software on 3 servers to operate within the OCS project.  (its-hcwnem51, its-hcwnem52, & its-hcwnem53)  Setup RSA connection.  One server, its-hcwnem51, had some hardware issues which IBM was contacted.  Several parts were replaced before the server was working properly:  RAID memory board, system board, power backplane, & two hard drives.  Ultimately, the problem was with the power backplane.  An issue with the RSA connection on its-hcwnem52, turned out to be a duplicate IP address.  Worked with Kendra & Barry to setup proper cabling and VLANs for teamed NICs on OCS servers.
9. Nagios checks — The Nagios server IP address’ were added to all Windows firewall rules to allow for RDP check to each server.
10. Virtual Desktop Project — Extened the evaluation license for VMware View.  Worked with VMware View software to provision a desktop and push MS Office  through Thin App.  So far without success.
11. Snapshots — Worked with Kenon who modified the snapshot script to copy the current snapshot to a {servername}.old directory, create the new snapshot, then remove the .old directory.  This was to make sure the old snapshot was still there if the new snapshot failed.  This updated script was tested and put into production.  This was done at the request of Owen.  Updated snapshots of several ITS servers: its-scwnwb01 (Mediasite), its-hcwnap14 (SCALA), & its-hcwnap27 (MA4000). 
12. Certificates — Updated the certificate on its-scwnap03 (BMC Magic) with a new 2 year certificate from GEO Trust.