Scott’s Blog

Monthly Activity Report
September 2008 

1. AIMWorX – Supported all AIMWorX users varying requests.  Copied SMDR and CDR backup files to CD for archive.  Processed the weekly update of cost centers and student information.  Ran a monthly process to remove any duplicate calls from the database prior to a billing cycle.  AIMWorX servers had NEC approved Windows OS patches installed and the servers were moved to a new rack location.
2. AIMWorX Issues — All AIMWorX reports were modified to include information for work orders in the ‘Hold’ status.  The ‘Install Phone & VM’ template was modified to automatically add an ‘ACD Agent’ charge each time an ACD phone is installed.  After the AIMWorX servers were moved to a new rack, connectivity was not restored.  It was determined that the switch ports were programmed incorrectly.  Once this was resolved AIMWorX was back online.
3. Perl Script — Created a Perl script for Dave Mathews to list FPC, extension, TEC, chargetype, cost center, & name for all ‘Phone’ type records in AIMWorX.  This file is put into an ASCII file.
4. MA4000 project – MA4000 server lost DTC connection with the database server.  To correct the issue the MA4000 and test SQL cluster servers were rebooted.  Also, the DTC port range was increased from 10 to 100 ports.
5. Virtual Desktop project — Renewed the VMware Virtual Desktop license for another 60 days.  Gave each virtual desktop machine a unique name in the domain to correct logon issues all users were having.
6. Virtual Servers — Moved redundant NIC connections on ITS-HCVM02 to second switch for HA of virtual server.
7. OSIS servers — Performed a break fix reboot of the IVR servers per a request from the PBX operators in an attempt to correct problems they were seeing.  On Sept 7, the operators were having problems with the TAPI servers, no personal greetings were being played for callers.  The OSIS-TAPI01 server was rebooted twice and Scotty McClain did a PBX ‘rebroadcast’ in an attempt to correct the problem.  After this failed, Amcom was contacted.  Spoke with Ian Campbell.  To correct the problem the greeting files had to be copied onto the production server and the PBX operators had to reboot their desktops.  It was suggested, by Amcom, that the failover test earlier in the morning had caused this problem.  On Sept 8, the PBX operators were experiencing issues with the Amcom ‘Parking Lot’ not clearing calls.  The OSIS-TAPI01 server was rebooted to clear the ‘Parking Lot’, this did not work.  Amcom was contacted and corrected the problem over the next several days.
8. Higher Ground Server –  Worked with Higher Ground to verify setup of the NAS drive for their local server login and that after a reboot the drive was still being mapped.  Also, asked Higher Ground to change their insecure password to a more secure password.  This was done while on the phone discussing the NAS drive.
9. QueWorX Life Cycle replacement –  Installed Windows 2003 server and QueWorX software on second server.  Found that the license file for QueWorX was incorrect.  Worked with NEC to correct the license.
10. SCALA Digital Signage– NEC has requested that the Content Manager be upgraded to the latest version (v5 release 3.0.2).  A change was entered and the upgrade will be installed on 9/28/08.  The software was downloaded in preparation for the upgrade.  Once this is complete, NEC will work with the SCALA users to upgrade all the players.
11. Server Decommission — Erased phyical DOAWeb server hard drives and surplussed equipment.
12. Documentation — Documents were created and distributed to essential personell for rebooting the OSIS-TAPI servers and SCALA Digital Signage emergency procedures.
13. Training — Attending 5 days of training on Exchange 2007 installation, maintenance, and trouble shooting.