2009 Oct MAR
Monthly Activity Report
October 2009
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AIMWorX – Supported all AIMWorX users varying requests. Processed the weekly update of cost centers and student information. Corrected issues with PBX synchronization where AIMWorX was not updated and sent PBX tech information on issues that needed resolution in PBX.
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Virtual Server – Moved Windows virtual servers from AMD cluster to Intel cluster.
- ESX Server — Upgraded 5 ESX servers to v3.5.0 update 4: its-hcvm01-ts, its-hcvm02-ts, its-hcvm05-ts, its-scvm03, & its-scvm04. Inserted a third ESX server, its-scvm05, into the Intel-Stevenson cluster.
- Virtual Snapshots — Compared snapshots being created against snapshots being paid for and found discrepencies. Began creating snapshots for 3 virtual servers that were being paid for be not created.
- Perlscripts — Created two scripts to create text files for BellSouth charges & itemized calls journals.
- HP3000 Decommission Testing — Transferred and /or created all billing files and journals to VIAFTP server for the month end billing in September 2009 for testing of process.
- Higher Ground Backup NAS Share — The NAS share used for call recording backup, PBX-Recording, was alarming in Nagios because it was over 90% used. It was decided to cut back on the amount of data moved to this share from 180 days to 150 days. A ticket was entered with Amcom for Higher Ground to make the necessary changes to thier configuration files. This process was completed and files removed that were older that 150 days. However, this did not correct the over 90% issue for long. It was discovered that the screen captures have increased in size from an average of 2.5GB of data to over 6GB of data per day. This seems to be related to the opening of the internet to all PBX operator stations. When the call begins the operator may be on a web page that contains graphics that increases the size of the capture file.