2009 February MAR
Monthly Activity Report
February 2009
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AIMWorX – Supported all AIMWorX users varying requests. Processed the weekly update f cost centers and student information.
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AIMWorX Equipment Lifecycle — Attempted to lifecycle the front end AIMWorX server to a virtual server but ran into a problem with the AnyWhere USB device. The device would not stay connected. The change was rolled back until it could be determined why the device was having connection issues. A problem turned out to be a duplicate IP address on the network. The IP was changed and DNS updated. A new change request has been entered for attempt number 2.
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AIMWorX PBX synchronization — The weekly process of synchronizing the PBX data to AIMWorX has failed since the student PBX network was upgraded to the SV8500 version. Synchronizations were run manually on the Student PBX network to update the AIMWorX data. This had some concequences with work orders. The PBX techs had worked orders for 100 Oaks moves prior to the move so the data was updated in AIMWorX. When the work order was finally executed tasks failed. This caused the Analyst to reinput some data onto the order. Currently, on Monday-Wednesday-Friday AIMWorX synchronizes the Admin PBX network and the Student PBX network is updated on Tuesday-Thursday. This will stay into affect until the Admin PBX network is upgraded to the SV8500 version.
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Call Detail — Provided ITS Security with call detail for multiple approved requests for information.
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ESX Servers – Rebuilt 8 ESX servers to meet new standards for drive configuration and vswap file space.
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IBM Servers – Updated firmware on its-hcvm09 at the request of IBM to correct several amber lights. Warrenty replaced harddrive on its-hcwnem02.
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Virtual Desktop Project — Downloaded and installed VMWare View for virtual desktop creation.
- Virtual Servers — Rebuilt ITS-HCWNAP38-TS for Frank Kyle for Shibboleth testing. Created virtual server for Printing Services (Print-CMYK2). Increased the amount of RAM used by Mediasite virtual server.
- Desktop Returned — Cleaned one desktop and turned in to DOA support.
- Virus protection — Installed/updated ePo on multiple servers and desktops. Upgraded McAfee Anti-Virus software to version 8.5 on OSIS-TAPI01 & 02.
- MA4000 — Uninstalled and reinstalled MA4000 & CAS software for setup on production SQL servers. Moved virtual server to permenant IP, virtual server cluster, and SQL server getting ready to put into production.