Scott’s Blog

Monthly Activity Report
July 2008 

1. AIMWorX – Supported all AIMWorX users varying requests.  Copied all SMDR and CDR backup files to CDR for archive.  Processed the weekly update of cost centers and student information.  Ran a monthly process to remove any duplicate calls from the database prior to a billing cycle.  Upgraded McAfee to v8.5 and installed approved OS patches on AIMWorXFE01 and BE02.
2. MA4000 project – Talked with NEC about reasons MA4000 worked on week by then did not the next.  Eventually, the project team decided to move the SQL database from the mom-sql server, which was having problems, to the new SQL test cluster.  The MA4000 server was moved to the test network to remove the ITS firewall from the equation.  So, the MA4000 & NECCAS software were unintalled and re-installed using the test SQL cluster.
3. Virtual Desktop project — Spent many hours trying to install the Sun Secure Global Desktop.  It took two phone calls to a Sun technical person but have finally gotten a grasp on how it works.  The problem being that to offer up a desktop requires a desktop, a 1 to 1 relationship.  It basically gives access to your desktop on your desk via the internet.  Also, SGD can offer up software running on a server to other desktops; keeping all data on the server.  There was some good news.  The VMware VDI was setup and has 5 virtual desktops ready for testing, 3 Vista and 2 XP clients.  Servers in use: Virtual Desktop Manager, Windows Terminal Server, Vista golden image, XP golden image, Secure Global Desktop.
4. Virtual Servers — Created 3 virtual servers in support of the following projects: Virtual Desktop & Dreamspark.
5. Operator Services — Script written to update pager data in AIMWorX for the PBX Operators was run on July 1, 2008.
6. New AIMWorX Server VLAN — Moved AIMWorX production server to the new VLAN.  Several firewall issues had to be worked through:  secure remote connection to web2; access to backup environment; NTP using the DCs; and ftp connection to the MIS ftp server.
7. Business & Planning: A script was written to download monthend data files from the MIS server.  This will assit B&P with research of past billing cycles.
8. SSL Certificates: New 2 year SSL certificates were installed for Mediasite and new ITS change management web site.
9. Change Management:  Started the process of migrating the change management web site from the Medical Center to an ITS server.  This web site was put on the Apphost1a web server.  There are still a couple issues to work out with connecting to the web page. 
10. Lifecycle Replacement:  Worked with Rick Carlton on lifecycle replacement of two servers, IVR1 & 2.  The new servers will use QueWorX for ACD menuing.  Two IBM servers were ordered.