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2008 May MAR

Filed under: apphosting — Scott.Evans at 12:51 pm on Wednesday, May 28, 2008

Monthly Activity Report
May 2008 

    1. AIMWorX – Supported all AIMWorX users varying requests.  Copied all SMDR and CDR backup files to CDR for archive.  Processed the weekly update of cost centers and student information.  Ran a monthly process to remove any duplicate calls from the database prior to a billing cycle.
    2. AWAPI — Changed run times of AWAPI update to 3:25am.  This allowed the process to run without being blocked by another AIMWorX process.  This is running automatically again.
    3. MA4000 project – Upgraded the MA4000 software to the beta release of version 7.0.1.  This caused a problem with the software connecting to the database.  Discovered this changed the ports used by Microsoft DTC.  After talking with NEC, they suggested setting the default ports used by MS DTC to 5000-5020.  This was done by a registry change on both the MA4000 server and the Mom-SQL server where the database is stored.  These ports were also opened on the ITS firewall.
    4. Virtual snapshots — Restored a snapshot of itsproject01.  Once the snapshot was done the server would not boot.  After much research, it was found that the restore of the snapshot renamed vmdk files.  These were renamed back to thier appropriate names and the server booted.
    5. Virtual Desktop project — It was determined that since NEC only used RDP to connect to the virtual machines the security did not meet VU’s standard and the pilot ws stopped before it started.  Now working with Dell and VMware on virtual desktop pilot.
    6. Virtual ESX server — Completed setup of ‘Behemeth’ ESX server (its-hcvm11.an).  Setup in Nagios.  Discovered this server had a different chipset that other IBM ESX servers, vmotion will not work between IBM servers of different chipsets.  This server was setup in it own cluster and an additional server with same chipset was ordered.  Created a new virtual server for the sharepoint project.
    7. Software Store project — Uninstalled and re-installed the RPEG software using the latest version supplied by e-Academy. 
    8. Runbook — Updated install dates and locations of servers on Rick Williams list of incomplete server data for life cycle replacement.  Used websites of Dell & IBM to find warrenty expiration and used this date to determine install date.
    9. OS updates — installed Windows 2003 server service pack 2 on Mom-SQL & MagicTest servers.