2007 April MARS
Monthly Activity Report
April 2007
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Support AIMWorX users, database, and servers
- Point of contact with NEC for AIMWorX issues
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Backup SMDR and archive to CD (raw call files)
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Backup CDR and archive to CD (SQL DB backup)
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Weekly update of Cost Center & Student information in AIMWorX
- Call detail lookup for Police & Security and Help Desk fax problems
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Virtual machine management
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Modified AIMWorX reports for users
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BMS billing issue resolved, ‘Other Charges & Credits’ were not being billed
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Corrected 29 incorrect charges, billing for DTSE instead of ACDE
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Began the discussion of removing cable data from AIMWorX
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Corrected AIMWorX template that was creating multiple charges when upgrade from virtual line
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Modified AIMWorX template to not search for assets beginning with PHO & ACD because it was creating duplicate charges
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Changed all ACD phone assets(446) from ACD to PHO assets to work with new template changes and not create multiple charges
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Upgraded AIMWorX2 (Backup) and related clients to latest version of AIMWorX (v5 sp5a)