2007 March MARS
Monthly Activity Report
March 2007
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Support AIMWorX users, database, and servers
- Point of contact with NEC for AIMWorX issues
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Backup SMDR and archive to CD (raw call files)
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Backup CDR and archive to CD (SQL DB backup)
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Weekly update of Cost Center & Student information in AIMWorX
- Call detail lookup for Police & Security and Help Desk fax problems
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Applied DST patches on IVR server (CTISERVER), Windows 2000 registry hack
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Updated VM tools on osis-db02, osis-web01, & osis-web02
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Requested and received quote from Infosystems for domain controller replacements
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Modified & put into prodcution multiple AIMWorX templates to allow for outbound caller ID & IP phone changes
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Replaced & rebuilt failed harddrive on AIMWorX2
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Worked with NEC to resolve MCS import issues
- AIMWorX report modifications for various ITS groups
- Virtual machine management
- Installed Windows Vista on old laptop