2007 February MARS
Monthly Activity Report
February 2007
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Support AIMWorX users, database, and servers
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Support MCS users
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Point of contact with NEC for AIMWorX issues
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Backup SMDR and archive to CD (raw call files)
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Backup CDR and archive to CD (SQL DB backup)
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Weekly update of Cost Center & Student information in AIMWorX
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Support Eclipse traffic servers, make sure traffic is collecting properly
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Shutdown old Traffic server, admin & student traffic MAT
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Call detail lookup for Police & Security and Help Desk fax problems
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Call record research with Rick C. & Dave M. to locate fraud calls to Yemen
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Worked with Business Objects & Karen M. to get support setup for Enterprise & Crystal Reports
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Discussed reporting errors with Business Objects support with no resolution yet
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Applied DST patches on Business Objects Enterprise & Crystal Reports
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Applied DST patches on VMSPE, Windows 2000 registry hack
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AIMWorX report modifications for various ITS groups
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Loaded ESX servers 9, 10, 11, & 12 to meet current standards
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Modified several AIMWorX templates to install/remove IP phones
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Modified AIMWorX templates to allow for outbound caller ID changes
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Researched issue where a template was creating multiple charges in certain instances, contacted NEC and opened a ticket
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Created an AIMWorX backup and sent to NEC at their request so they can research the multiple charge creation issue
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Setup new laptop
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Installed DST patches on my Sprint Treo Palm
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Loaded Office 2007 conduits for Palm OS so Outlook would sync with phone
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Virtual machine management