Scott's Blog http://blogs.vanderbilt.edu/e/evanssf Mon, 26 Oct 2009 15:52:01 +0000 http://wordpress.org/?v=2.8.4 en hourly 1 2009 Oct MAR http://blogs.vanderbilt.edu/e/evanssf/?p=76 http://blogs.vanderbilt.edu/e/evanssf/?p=76#comments Mon, 26 Oct 2009 15:49:00 +0000 Scott.Evans http://blogs.vanderbilt.edu/e/evanssf/?p=76 Monthly Activity Report
October 2009

  1. AIMWorX – Supported all AIMWorX users varying requests.  Processed the weekly update of cost centers and student information.  Corrected issues with PBX synchronization where AIMWorX was not updated and sent PBX tech information on issues that needed resolution in PBX.
  2. Virtual Server – Moved Windows  virtual servers from AMD cluster to Intel cluster.
  3. ESX Server — Upgraded 5 ESX servers to v3.5.0 update 4: its-hcvm01-ts, its-hcvm02-ts, its-hcvm05-ts, its-scvm03, & its-scvm04.  Inserted a third ESX server, its-scvm05, into the Intel-Stevenson cluster.
  4. Virtual Snapshots — Compared snapshots being created against snapshots being paid for and found discrepencies.  Began creating snapshots for 3 virtual servers that were being paid for be not created. 
  5. Perlscripts — Created two scripts to create text files for BellSouth charges & itemized calls journals.
  6. HP3000 Decommission Testing — Transferred and /or created all billing files and journals to VIAFTP server for the month end billing in September 2009 for testing of process.
  7. Higher Ground Backup NAS Share — The NAS share used for call recording backup, PBX-Recording, was alarming in Nagios because it was over 90% used.  It was decided to cut back on the amount of data moved to this share from 180 days to 150 days.  A ticket was entered with Amcom for Higher Ground to make the necessary changes to thier configuration files.  This process was completed and files removed that were older that 150 days.  However, this did not correct the over 90% issue for long.  It was discovered that the screen captures have increased in size from an average of 2.5GB of data to over 6GB of data per day.  This seems to be related to the opening of the internet to all PBX operator stations.  When the call begins the operator may be on a web page that contains graphics that increases the size of the capture file.
]]> http://blogs.vanderbilt.edu/e/evanssf/?feed=rss2&p=76 0 2009 Sept MAR http://blogs.vanderbilt.edu/e/evanssf/?p=70 http://blogs.vanderbilt.edu/e/evanssf/?p=70#comments Mon, 28 Sep 2009 12:20:16 +0000 Scott.Evans http://blogs.vanderbilt.edu/e/evanssf/?p=70 Monthly Activity Report
September 2009

  1. AIMWorX – Supported all AIMWorX users varying requests.  Processed the weekly update of cost centers and student information.  Call records prior to 3/31/09 were purged.
  2. Microsoft eLearning — Began online courses for Windows 2008 Server.
  3. AIMWorX Work Order Template — Create a new template for Up/Downgrading OCS and added to the OCS template documentation.
  4. Billing Perl Scripts — Created multiple scripts to create journal files for all types of calls as requested by MIS.  Sent test files to MIS.  This is part of the HP3000 dec0mmission project.
  5. Virtual Server – Created a virtual server to replace the current WINS1 server.  This server was put into production without moving off the development ESX cluster.  Moved the new WINS1 server from development ESX cluster to production ESX cluster.  Created 3 virtual servers to replace 3 physical servers for Spectrum.
  6. PBX Operators — Spent a couple hours with operators in an attempt to determine a cause for thier greetings failure.  Only on position had issues while I was there.  Ran multiple test to determine problem but came up with no answers.  However, there have been no problems reported for almost two weeks.
  7. ESX Server — Received new physical ESX server.  Installed ESX version 3.5 update 3 on server, ITS-HCVM05-TS.  Moved servers from Intel-Dev cluster to new server test server.  Removed ITS-HCVM03-TS from Intel-Dev cluster and reloaded for production use, ITS-SCVM05.  Moved snapshot service to new test ESX server, ITS-HCVM05-TS.
  8. AIMWorX Duplicate Billing — Created two files to credit calling card & switched calls that were billed twice on the August 2009 billing process.  These credits will be applied to the September 2009 billing process.
]]> http://blogs.vanderbilt.edu/e/evanssf/?feed=rss2&p=70 0 2009 Aug MAR http://blogs.vanderbilt.edu/e/evanssf/?p=60 http://blogs.vanderbilt.edu/e/evanssf/?p=60#comments Tue, 25 Aug 2009 13:20:07 +0000 Scott.Evans http://blogs.vanderbilt.edu/e/evanssf/?p=60 Monthly Activity Report
August 2009

  1. AIMWorX – Supported all AIMWorX users varying requests.  Processed the weekly update of cost centers and student information.  Call records prior to 1/31/09 were purged.
  2. AIMWorX charge for backup – Setup new process in AIMWorX to charge for server backup.  This process consist of a Perl script to reformat the data from the Storage group and then an import into the charges table in AIMWorX.  This process was documented but has not yet been implemented.
  3. Server Decommission — Had the old NEC Express server removed from the rack after the drives were cleaned.  This server was used as the AIMWorX SQL database server.  This server can be returned to the leasing company.  Two other IBM servers had their harddrives cleaned and can be returned to the leasing company.
  4. PBX Operators & VUSearch — When searching the Vanderbilt website using the VUSearch from a PBX operator workstation, there was a 2 minute delay before data was returned.  Dave Arkle searched the firewall logs and then captured data and found that the VUSearch engine was looking to Google.com to record statistics.  The PBX operator workstations do not have access to the internet which is why the search took so long.  Peter Woods found the websites the search was trying to contact and the workstation host file was modified to point them to the local computer so the website lookup would fail immediately and return the search results.  This information was passed to Partner so the rest of the Operator workstations could be updated.
  5. Server Setup & Modifications — Created a VM to replace EMC Management.  Added a NIC & RAM to requested Owen virtual servers.  Reloaded OS, installed new RAM and harddrives on two physical servers in support of the Exchange 2007 project.  Reloaded OS on two other physical servers in support of the Exchange 2007 project.  Turned off ESX DRS on three virtual servers to keep them from being VMotioned between servers.  These three virtual servers are now locked to different physical ESX servers.
  6. PBX AIMWorX synchronizations — The AIMWorX sync with the PBX has stopped updating the database when the extension changes FPCs.  The log file from the days sync is now reviewed and extensions are manually moved.  During this process extensions were found to be programmed in multiple FPCs.  This list of extensions was sent to the PBX techs for correction.
  7. VPD screen pops — On Saturday, August 15, I received a call from VPD stating they had lost thier e911 screen pops from AIMWorX.  After looking through the AIMWorX logs it was determined that AIMWorX was sending the alerts.  Setup the Alarm client on my desktop and received screen pops from AIMWorX.  Talking with VPD they said their computer had been getting harddrive errors for a long time and they had a new computer to replace the old one.  Even though I was not sure this was the problem I asked VPD to install the new computer.  I went to VPD and installed the AIMWorX Alarm client on the new computer, which did not resolve the issue.  I contacted the ITS security person on call to check the firewall.  Dave Arkle looked through logs and data being sent and blocked at the firewall.  Dave reset the link between the ITS & VPD firewall and reset the Alarm client.  This resolved the issue and e911 screen pops began working again.
  8. MIS HP3000 Decommission — As part of the effort to decommission the old HP3000, new Perl scripts have been created to duplicate what MIS has done for years on this server.  Four of a possible six new script files have been created to summarize call charges to directly feed the G/L software and bypass the HP3000 processes.  These new files are in addition to the detail files we currently create.
  9. Laptop conversion — Backed up all files from my laptop and then installed the Windows 7 operating system.
]]> http://blogs.vanderbilt.edu/e/evanssf/?feed=rss2&p=60 0 2009 July MAR http://blogs.vanderbilt.edu/e/evanssf/?p=56 http://blogs.vanderbilt.edu/e/evanssf/?p=56#comments Mon, 27 Jul 2009 11:46:13 +0000 Scott.Evans http://blogs.vanderbilt.edu/e/evanssf/?p=56 Monthly Activity Report
July 2009

  1. AIMWorX – Supported all AIMWorX users varying requests.  Processed the weekly update of cost centers and student information.  Imported yearly Housestaff pagers for PBX operators.  SMDR for April, May, & June were backed up to CD and sent to an off site location.  Call record prior to 12/31/08 were purged.
  2. AIMWorX Templates – Completed new work order template for the OCS project to setup billing in AIMWorX and to request an OCS account.  These templates were imported into the production database.
  3. AIMWorX Data Purge — Purged data prior to 2006 from CHARGES, TRANS, Trouble Ticket tables in AIMWorX.  Work Order purge failed due to ‘database error’.  Research into this issue has found no errors in the AIMWorX database.
  4. AIMWorX Work Order Scheduling — An issue was resolved that was causing work orders to not show up on the technician calendar.  In work order there are two types of tasks: Group & Task.  The group type tasks does not get populated with hours the order will be scheduled for on a particular date, that information is suppose to be on the task type.  For some reason, on one order this information was populated on a group task, this was the cause of the issue.  With help from Paul Lockaby, the incorrect work order was found and the hours information was removed. 
  5. SQL Reporting Services — Began the learning process of this report writing software and created five AIMWorX reports in the process.
  6. OCS Reports — Requested reports for OCS license information were unable to be created that gave an accurate number.  This was due to the way AIMWorX stores work order information.  SQL Reporting Services was tried but ran into the same problems.
  7. IBM Amber Light — There was an amber light found on its-hcwnap64 that was reported to IBM.  The problem turned out to be a bad power supply which was replaced.
  8. Virtual Servers — Created two new virtual servers (DC-10, ITS-HCWNAP66) and rebuilt a virtual server (DC-SB1) for iDev test environment.
  9. Exchange Servers — Build 3 of 9 new physical server for Exchange 2007 environment.
]]> http://blogs.vanderbilt.edu/e/evanssf/?feed=rss2&p=56 0 2009 June MAR http://blogs.vanderbilt.edu/e/evanssf/?p=52 http://blogs.vanderbilt.edu/e/evanssf/?p=52#comments Mon, 29 Jun 2009 12:09:53 +0000 Scott.Evans http://blogs.vanderbilt.edu/e/evanssf/?p=52 Monthly Activity Report
June 2009

  1. AIMWorX – Supported all AIMWorX users varying requests.  Processed the weekly update of cost centers and student information.  Ran a mock billing cycle on AIMWorX3 to create a BSITM.gl file because this data was not imported into the production database for proper billing.
  2. AIMWorX Templates – Completed new work order template for the OCS project to setup billing in AIMWorX and to request an OCS account.  These templates were imported into the production database.
  3. Accordent Trial – Worked with an Accordent technician to correct issues their recorder was having with the servers scheduling software.
  4. Higer Ground backup Server — New OSIS-CR02 server was recieved from vendor and racked in Bryan Building.  Setup server to meet VU server standards and put into production.  Worked with Higher Ground technicians to complete setup of server.  Copied some detail files from old server to facilitate a quicker setup.  Retrieved log files for HG prior to cleaning the hard drives of the old OSIS-CR02 server and sent back to vendor. 
  5. NEC License Manager for MA4000 — Installed License Manager software and discovered that passwords were stored in clear text.  Since the ’sa’ password was used during setup this software was disabled until this was changed.  Opened a ticket with NEC and worked with a technician to remove the ’sa’ password and setup a new login that is specific to this database.  Also, setup https for web interface.  Once these issues were resolved the License Manager software was turned back on.  The LM software looks to FPC01 for PBX verification.  Since FPC01 has problems with connections, the LM software is not working.  This causes MA4000 to not function properly because it thinks it is not licensed.  The PBX technicians have an open ticket with NEC concerning FPC01 connection issues.
  6. Sharepoint Servers — Rebuilt test Sharepoint server (its-hcwnap51-ts & its-hcwnap52-ts) per Roland’s request using the virtual server template.
  7. AT&T BMS file changes — Business & Planning is moving some charges to a new billing structure that is requiring changes to the BMS process.  Worked with Paul Lockaby on changes to these changes. 
  8. Virtual Servers — Created 3 servers (its-hcwnem98, its-hcwnem18, & its-scwnem19) for the Email team as requested and approved.  Rebuilt template for Windows 2008 32bit server because it was corrupted.  Updated OS on all Windows virtual templates.
]]> http://blogs.vanderbilt.edu/e/evanssf/?feed=rss2&p=52 0 2009 May MAR http://blogs.vanderbilt.edu/e/evanssf/?p=48 http://blogs.vanderbilt.edu/e/evanssf/?p=48#comments Tue, 26 May 2009 12:21:43 +0000 Scott.Evans http://blogs.vanderbilt.edu/e/evanssf/?p=48 Monthly Activity Report
May 2009

  1. AIMWorX – Supported all AIMWorX users varying requests.  Processed the weekly update of cost centers and student information.  Calls prior to October 31, 2008 were purged from the production AIMWorX database.  Reviewed work orders that were several months old, asked Analyst/CSR to look into each one or canceled tasks where work was already done to setup billing.  Promoted new IBM server to production database server to replace the unsupported NEC Fault Tolerant AIMWorXBE02.
  2. AIMWorX Templates — Working on a new work order template for the OCS project to setup billing in AIMWorX and to request an OCS account.  Updated ’No-PBX’ templates where problems were found from testers.
  3. Call Detail — Provided Business & Planning with call detail for multiple approved requests for information.
  4. Cubical Move — Gathered phone port information for those involved in the cubical rearrangement.  Worked with Phyllis Gray to get the work order setup properly.  Moved to new cubical.
  5. Servers — Setup new virtual server for the Accordent trial.  Worked with Accordent technician to install scheduling software.
  6. OSIS Servers — Worked with PBX operators in an attempt to get personized greetings and on-screen transfers working from OSIS-TAPI01.  Rebooted OSIS-TAPI01 approximately 10 times over the last two weeks in conjunction with PBX Techs making changes in the PBX.  Properly labeled OSIS-CR02 & OSIS-VAT02 in the Bryan building and requested NOC inventory be updated with correct information.
  7. Higer Ground backup Server — OSIS-CR02 unexpectedly shutdown multiple times.  The only way to bring server back was to unplug power and then power on.  In a conferance call with Higher Ground they stated that the VU version of hardware has had problems with the power supply.  Since the hardware does not offer a hot swappable power supply, Higher Ground is building VU a new server.  OSIS-CR02 is alarming in Nagios until this new server is put into production.
  8. PBX-Recordings NAS share — This share is used as backup to PBX operator call recordings, 6 months worth of records in 498GB and the share is 500GB.  It was decided to increase the share size by 100GB to 600GB, this cleared the Nagios alarm.
  9. Software Store — Installed latest RPEG software on ITS-HCWNAP21 server.
]]> http://blogs.vanderbilt.edu/e/evanssf/?feed=rss2&p=48 0 2009 April Mar http://blogs.vanderbilt.edu/e/evanssf/?p=42 http://blogs.vanderbilt.edu/e/evanssf/?p=42#comments Mon, 27 Apr 2009 12:39:59 +0000 Scott.Evans http://blogs.vanderbilt.edu/e/evanssf/?p=42 Monthly Activity Report
April 2009

  1. AIMWorX – Supported all AIMWorX users varying requests.  Processed the weekly update of cost centers and student information.  Calls prior to August 30, 2008 were purged from the production AIMWorX database. 
  2. AIMWorX PBX synchronization — PBX synchronization does not run through all switches.  Since the SV8500 update, the synchronization fails at different points during the process.  PBX connection fails not only during the synchronizations but also during daily processes.
  3. AIMWorX Templates — Updated work order templates to send an email when a red phone is installed/removed to Rick Carlton, Dave Mathews and others so their red phone database can stay updated.  This change is now in production, email list was created.  All work order templates were backed up.
  4. AIMWorX Duplicate Extensions — Due to an unknown issue between work order and PBX synchronizations, some extensions were duplicated in AIMWorX.  All duplicate extensions were removed and data associated with the remaining record.
  5. AIMWorX Purge — Sent a list of data that could be purged from the AIMWorX database to responsible parties for thier input.  Data listed is from work orders, trouble tickets, billed charges, & traffic information all prior to calendar year 2006.
  6. Call Detail — Provided ITS Security with call detail for multiple approved requests for information.
  7. Server Decommission – Two servers, OpenWorX & AIMWorXFE01 physical, were decommissioned, hard drives wiped or removed and servers were put in the Oak room.  The AIMWorX server was leased and will be sent back to leasing company.
  8. OCS project – Installed OS and default software on 3 servers to operate within the OCS project.  (its-hcwnem51, its-hcwnem52, & its-hcwnem53)  Setup RSA connection.  One server, its-hcwnem51, had some hardware issues which IBM was contacted.  Several parts were replaced before the server was working properly:  RAID memory board, system board, power backplane, & two hard drives.  Ultimately, the problem was with the power backplane.  An issue with the RSA connection on its-hcwnem52, turned out to be a duplicate IP address.  Worked with Kendra & Barry to setup proper cabling and VLANs for teamed NICs on OCS servers.
  9. Nagios checks — The Nagios server IP address’ were added to all Windows firewall rules to allow for RDP check to each server.
  10. Virtual Desktop Project — Extened the evaluation license for VMware View.  Worked with VMware View software to provision a desktop and push MS Office  through Thin App.  So far without success.
  11. Snapshots — Worked with Kenon who modified the snapshot script to copy the current snapshot to a {servername}.old directory, create the new snapshot, then remove the .old directory.  This was to make sure the old snapshot was still there if the new snapshot failed.  This updated script was tested and put into production.  This was done at the request of Owen.  Updated snapshots of several ITS servers: its-scwnwb01 (Mediasite), its-hcwnap14 (SCALA), & its-hcwnap27 (MA4000). 
  12. Certificates — Updated the certificate on its-scwnap03 (BMC Magic) with a new 2 year certificate from GEO Trust.
]]> http://blogs.vanderbilt.edu/e/evanssf/?feed=rss2&p=42 0 2009 March MAR http://blogs.vanderbilt.edu/e/evanssf/?p=38 http://blogs.vanderbilt.edu/e/evanssf/?p=38#comments Wed, 25 Mar 2009 13:48:48 +0000 Scott.Evans http://blogs.vanderbilt.edu/e/evanssf/?p=38 Monthly Activity Report
March 2009

  1. AIMWorX – Supported all AIMWorX users varying requests.  Processed the weekly update of cost centers and student information.  Archived calls from October, November, & December 2008 to CD and sent off-site.  Calls prior to July 31, 2008 were purged from the production AIMWorX database.  Created two new reports requested by Business & Finance.
  2. AIMWorX Equipment Lifecycle — Life cycle replaced physical AIMWorXFE01 server with a virtual server.  Received new physical hardware to replace AIMWorXBE02.  Loaded OS and waiting to have it moved to data center to complete install and put into production.
  3. AIMWorX PBX synchronization — PBX synchronization does not run through all switches.  Since the SV8500 update, the synchronization fails at different points during the process.  PBX connection fails not only during the synchronizations but also during daily processes.
  4. AIMWorX Templates — Updated work order templates to send an email when a red phone is installed/removed to Rick Carlton, Dave Mathews and others so their red phone database can stay updated.  This change is not yet in production, waiting on Partner to create an email list.
  5. Call Detail — Provided ITS Security with call detail for multiple approved requests for information.
  6. Virtual Desktop Project — Installed VMware Thin App software and researched how to ‘package’ software for streaming to virtual desktops.
  7. ESX snapshots — At the beginning of March all snapshots were deleted from the snapshot store.  It was determined that a blank line in the snapshot.conf file was the reason.  The snapshot Perl script was modified to recognize the blank line and produce an error instead of removing all from directory.  All snapshots for Owen, VULS, & VUSM were recreated.
  8. Snapshots Moved — Snapshot processing was moved from its-hcvm01-ts to its-hcvm04-ts to remove services off the AMD platform.
  9. Server Background — Installed BFinfo on all servers to show server name in production (red) or non-production (green).
  10. AMD to Intel — Moved all Windows servers in the ESX environment that were running on the AMD ESX servers to an Intel ESX server.
]]> http://blogs.vanderbilt.edu/e/evanssf/?feed=rss2&p=38 0 2009 February MAR http://blogs.vanderbilt.edu/e/evanssf/?p=31 http://blogs.vanderbilt.edu/e/evanssf/?p=31#comments Thu, 26 Feb 2009 21:48:18 +0000 Scott.Evans http://blogs.vanderbilt.edu/e/evanssf/?p=31 Monthly Activity Report
February 2009

  1. AIMWorX – Supported all AIMWorX users varying requests.  Processed the weekly update f cost centers and student information. 
  2. AIMWorX Equipment Lifecycle — Attempted to lifecycle the front end AIMWorX server to a virtual server but ran into a problem with the AnyWhere USB device.  The device would not stay connected.  The change was rolled back until it could be determined why the device was having connection issues.  A problem turned out to be a duplicate IP address on the network.  The IP was changed and DNS updated.  A new change request has been entered for attempt number 2.
  3. AIMWorX PBX synchronization — The weekly process of synchronizing the PBX data to AIMWorX has failed since the student PBX network was upgraded to the SV8500 version.  Synchronizations were run manually on the Student PBX network to update the AIMWorX data.  This had some concequences with work orders.  The PBX techs had worked orders for 100 Oaks moves prior to the move so the data was updated in AIMWorX.  When the work order was finally executed tasks failed.  This caused the Analyst to reinput some data onto the order.  Currently, on Monday-Wednesday-Friday AIMWorX synchronizes the Admin PBX network and the Student PBX network is updated on Tuesday-Thursday.  This will stay into affect until the Admin PBX network is upgraded to the SV8500 version.
  4. Call Detail — Provided ITS Security with call detail for multiple approved requests for information.
  5. ESX Servers –  Rebuilt 8 ESX servers to meet new standards for drive configuration and vswap file space.
  6. IBM Servers – Updated firmware on its-hcvm09 at the request of IBM to correct several amber lights.  Warrenty replaced harddrive on its-hcwnem02.
  7. Virtual Desktop Project — Downloaded and installed VMWare View for virtual desktop creation.
  8. Virtual Servers — Rebuilt ITS-HCWNAP38-TS for Frank Kyle for Shibboleth testing.  Created virtual server for Printing Services (Print-CMYK2).  Increased the amount of RAM used by Mediasite virtual server.
  9. Desktop Returned — Cleaned one desktop and turned in to DOA support.
  10. Virus protection — Installed/updated ePo on multiple servers and desktops.  Upgraded McAfee Anti-Virus software to version 8.5 on OSIS-TAPI01 & 02.
  11. MA4000 — Uninstalled and reinstalled MA4000 & CAS software for setup on production SQL servers.  Moved virtual server to permenant IP, virtual server cluster, and SQL server getting ready to put into production.
]]> http://blogs.vanderbilt.edu/e/evanssf/?feed=rss2&p=31 0 2009 January MAR http://blogs.vanderbilt.edu/e/evanssf/?p=30 http://blogs.vanderbilt.edu/e/evanssf/?p=30#comments Mon, 26 Jan 2009 15:48:01 +0000 Scott.Evans http://blogs.vanderbilt.edu/e/evanssf/?p=30 Monthly Activity Report
January 2009

    1. AIMWorX – Supported all AIMWorX users varying requests.  Copied SMDR and CDR backup files to CD for archive.  Processed the weekly update of cost centers and student information.  Ran a monthly process to remove any duplicate calls from the database prior to a billing cycle.  Purged all calls prior to May 31, 2008 from the AIMWorX database.
    2. AIMWorX OS Patches — Installed Windows critical OS patches, approved by NEC, on both AIMWorX production servers.
    3. AIMWorX W/O templates — Created a new work order template for use with changing the cost center for Application Hosting charges.
    4. AIMWorX Call costing — Discovered that not all international calls were being costed and billed to the customer.  Researched what new coutry codes have been added that were not being costed and added this information to the costing database.  Unbilled calls since the last invoice (12/28/08) were recosted and will be billed properly.  An outcome of this research was an Excel spreadsheet of all country codes and their per minute rate.
    5. AIMWorX Lifecycle — Created a virtual server to replace AIMWorXFE01.
    6. VMWare snapshots — One of Owen’s snapshots does not work, Otto.  Opened a ticket with VMware, information has been going back and forth with no resolution as yet.  Customer has been kept up to date with the status of the ticket, through SDM.
    7. Virtual templates — Updated 2 VM templates to latest versions of McAfee & OS security patches.
    8. Windows Licensing — Rebuilt 4 servers using Technet OS licensing.
    9. Upgrade Legato software — Upgraded Legato to latest version (v7.4.3) on its-brwnap01 & 02.
    10. Server availability for 2008 — Worked through spreadsheet for servers I am responsible for.  Could not resoncile downtime with the numbers on the spreadsheet provided for AIMWorX production servers.  Came up with fewer minutes but could not determine which weeks were different from spreadsheet.  All other servers were reconciled.
    11. Certifications – Passed the ‘Information Security for Everyone’ test from Act Online web site as requested.
]]> http://blogs.vanderbilt.edu/e/evanssf/?feed=rss2&p=30 0