http://blogs.vanderbilt.edu/e/evanssf Mon, 26 Oct 2009 15:52:01 +0000 http://backend.userland.com/rss092 en Monthly Activity Report October 2009 AIMWorX – Supported all AIMWorX users varying requests.  Processed the weekly update of cost centers and student information.  Corrected issues with PBX synchronization where AIMWorX was not updated and sent PBX tech information on issues that needed resolution in PBX. Virtual Server - Moved Windows  virtual servers from AMD cluster ... http://blogs.vanderbilt.edu/e/evanssf/?p=76 Monthly Activity Report September 2009 AIMWorX – Supported all AIMWorX users varying requests.  Processed the weekly update of cost centers and student information.  Call records prior to 3/31/09 were purged. Microsoft eLearning -- Began online courses for Windows 2008 Server. AIMWorX Work Order Template -- Create a new template for Up/Downgrading OCS and added to the OCS template documentation. Billing ... http://blogs.vanderbilt.edu/e/evanssf/?p=70 Monthly Activity Report August 2009 AIMWorX – Supported all AIMWorX users varying requests.  Processed the weekly update of cost centers and student information.  Call records prior to 1/31/09 were purged. AIMWorX charge for backup -- Setup new process in AIMWorX to charge for server backup.  This process consist of a Perl script to reformat the data from the ... http://blogs.vanderbilt.edu/e/evanssf/?p=60 Monthly Activity Report July 2009 AIMWorX – Supported all AIMWorX users varying requests.  Processed the weekly update of cost centers and student information.  Imported yearly Housestaff pagers for PBX operators.  SMDR for April, May, & June were backed up to CD and sent to an off site location.  Call record prior to 12/31/08 were ... http://blogs.vanderbilt.edu/e/evanssf/?p=56 Monthly Activity Report June 2009 AIMWorX – Supported all AIMWorX users varying requests.  Processed the weekly update of cost centers and student information.  Ran a mock billing cycle on AIMWorX3 to create a BSITM.gl file because this data was not imported into the production database for proper billing. AIMWorX Templates -- Completed new work order template ... http://blogs.vanderbilt.edu/e/evanssf/?p=52 Monthly Activity Report May 2009 AIMWorX – Supported all AIMWorX users varying requests.  Processed the weekly update of cost centers and student information.  Calls prior to October 31, 2008 were purged from the production AIMWorX database.  Reviewed work orders that were several months old, asked Analyst/CSR to look into each one or canceled tasks where ... http://blogs.vanderbilt.edu/e/evanssf/?p=48 Monthly Activity Report April 2009 AIMWorX – Supported all AIMWorX users varying requests.  Processed the weekly update of cost centers and student information.  Calls prior to August 30, 2008 were purged from the production AIMWorX database.  AIMWorX PBX synchronization -- PBX synchronization does not run through all switches.  Since the SV8500 update, the synchronization fails ... http://blogs.vanderbilt.edu/e/evanssf/?p=42 Monthly Activity Report March 2009 AIMWorX – Supported all AIMWorX users varying requests.  Processed the weekly update of cost centers and student information.  Archived calls from October, November, & December 2008 to CD and sent off-site.  Calls prior to July 31, 2008 were purged from the production AIMWorX database.  Created two new reports requested ... http://blogs.vanderbilt.edu/e/evanssf/?p=38 Monthly Activity Report February 2009 AIMWorX – Supported all AIMWorX users varying requests.  Processed the weekly update f cost centers and student information.  AIMWorX Equipment Lifecycle -- Attempted to lifecycle the front end AIMWorX server to a virtual server but ran into a problem with the AnyWhere USB device.  The device would not stay ... http://blogs.vanderbilt.edu/e/evanssf/?p=31 Monthly Activity Report January 2009 AIMWorX -- Supported all AIMWorX users varying requests.  Copied SMDR and CDR backup files to CD for archive.  Processed the weekly update of cost centers and student information.  Ran a monthly process to remove any duplicate calls from the database prior to a billing cycle.  Purged all calls prior ... http://blogs.vanderbilt.edu/e/evanssf/?p=30